Xzondra Boyd

Approving education Freedom Applications Scholarships.

Making sure parents send in the correct documents to get approved for Education Freedom Scholarships.

Responsible for handling financial and sensitive documents carefully.

Answering questions on if the parents sent in the right documentations.

Determining rather the student is eligible for Qualified Scholarship or Universal. Scholarship.

Contacting Team member if coming across an applicant that we personal knows to complete that application together.

Checking behind a co- worker to make sure that their decision to Approve or Deny was correct reason.

Attention Detail- Making sure I pay attention to the applicant names and date of birth on the applications. Making sure Lawful Presence matches name and date of birth.

• Answering the phones to HCA participants about their 401K, health insurance, and life insurance.
• Every year, we enroll HCA participants in their Medical, Dental, and Vision during the Annual Enrollment period.
• We make notes in the PASS application program about what the participant wanted when they called.
• We, participants, call. We have to OTP verify them through our BConnected system before helping them.
• If they can't be verified, we just give them general information.
• Provided customer service and was involved in training [x] new team members each month.
• Assisted in the development of employee benefits plan documents and summaries.
• Provided customer service to employees regarding their benefits packages, including answering questions and resolving issues.
• Maintained accurate records and updated databases with employee information.
• Ensured compliance with applicable laws such as HIPAA, COBRA, FMLA, ERISA.
• Participated in surveys conducted by external organizations regarding benefit offerings compared with industry standards and best practices.
• Provided assistance to plan participants by explaining benefits information to ensure educated selections.
• Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
• Oversaw enrollment of new employees and company-wide yearly enrollment period.

• Conducted surveys on business and residential electric services, ensuring accurate data collection
• Gathered feedback from T-Mobile users, improving service understanding through detailed responses
• Handled refusal calls effectively, maintaining high response rates and setting follow-up appointments
• Performed data entry with 45 wpm accuracy, ensuring timely and precise information logging
• Navigated gatekeeper interactions, securing survey participation and enhancing respondent engagement

• Assisted clients with daily tasks including cleaning, cooking, and personal hygiene, ensuring comfort
• Managed transportation and personal errands, enhancing clients' independence and quality of life
• Handled laundry and home maintenance, maintaining a clean and safe environment for clients
• Experienced with Holyer, providing specialized care and support for patients with specific needs

• Managed billing and insurance accounts, ensuring accuracy in medical codes and reducing errors
• Processed patient and insurance company billing, improving efficiency and accuracy
• Identified and corrected billing discrepancies, enhancing overall financial accuracy