BRANDI GARTNER

Guided customers in selecting flooring materials, offering expert recommendations. Processed sales orders, generated quotes, and coordinated installation services. Maintained accurate inventory management and ensured product availability. Resolved customer inquiries and issues promptly, delivering exceptional service.

• Advised customers on flooring choices, enhancing shopping experience.
• Streamlined sales processes, improving order accuracy.
• Monitored inventory levels and performed 30 daily replenishments, consistently reducing stock discrepancies through accurate tracking and timely restocking.
• Achieved high customer satisfaction ratings through effective service.

Oversee backroom storage organization for efficient retrieval and stocking. Conduct inventory counts and update stock levels regularly. Manage freight deliveries, unload trucks, and sort merchandise by department. Ensure accurate item placement and labeling per store planograms. Maintain a clean, safe work environment adhering to safety protocols.

• Streamlined stock retrieval process, improving efficiency.
• Achieved 100% accuracy in inventory counts.
• Contributed to a 15% reduction in stock discrepancies.
• Enhanced safety compliance through consistent adherence to protocols.

Oversaw store opening, closing, and shift changes. Maintained cleanliness, organization, and stock levels on sales floor. Assisted during peak periods by covering extra shifts. Operated cash register in high-traffic seasonal departments.

• Ensured efficient store operations through effective shift management.
• Enhanced customer experience by maintaining well-stocked and organized displays.
• Supported team during busy seasons to meet service demands.
• Processed transactions accurately in high volume areas.
• Managed over 10 customer calls a day through IMS

Oversaw order management and financial transactions via digital Point of Sale system. Collaborated with team members to enhance efficiency in task completion.

• Streamlined order processing, improving service speed.
• Supported staff during peak hours to maintain workflow.

Delivered hardware services, including labeling, mixing, tinting, matching paint, and key duplication. Ensured merchandise presentation by stocking items, removing damaged or expired goods, and organizing product displays. Enhanced customer experience through effective pricing and signage.

• Assisted customers with hardware inquiries and solutions.
• Streamlined inventory management and display organization.
• Improved product visibility and accessibility for shoppers.