Yasira Gomez Villanueva
High Point,North Carolina
Summary
Results-driven administrator with a proven track record in leadership roles, focused on driving company success through skill expansion and innovative problem-solving. Demonstrates strong work ethic and adaptability, excelling in both independent and collaborative environments. Exceptional interpersonal skills foster effective communication and team dynamics, contributing to a positive workplace culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Logistics Dispatcher
Jl Logistics LLC
High Point, North Carolina
04.2024 - Current
- Negotiated rates with carriers for the best possible pricing on services provided.
- Coordinated timely dispatch of shipments to ensure on-time delivery.
- Managed communication between drivers and clients to resolve issues.
- Performed administrative tasks such as filing documents, answering phone calls or responding emails.
Licensed Insurance Agent
Concentrix
High Point, North Carolina
12.2023 - 03.2024
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Educated clients on insurance products and coverage options.
- Assisted clients with policy applications and renewals.
- Analyzed client needs to recommend suitable insurance plans.
Administrator/ Dispatcher
Sns Transportation
01.2021 - 01.2023
- Managed scheduling and routing for efficient transportation operations.
- Implemented safety protocols to ensure compliance with regulations.
- Organized documentation for audits and regulatory inspections.
- Answered incoming calls and responded to customer inquiries.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Performed administrative tasks such as filing documents, answering phone calls or responding emails.
Retail Store Associate
Eden Market
01.2016 - 01.2021
- Balanced cash drawer by investigating and resolving any discrepancies.
- Recorded daily transactions in the system using correct procedures and focusing on accuracy.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Handled customer complaints and resolved issues for customer satisfaction.
- Restocked shelves and organized merchandise displays effectively.
Dental Front Office Receptionist
Dental Dreams
01.2015 - 01.2016
- Resolved authorization and payment problems with patients' insurance providers.
- Communicated with existing patients for appointment reminders and routine cleanings.
- Briefed patients about dental procedures and policies.
- Collected and followed up on outstanding payments.
- Corresponded with insurance companies to check claims.
Education
Diploma - Dental Assistant
Kaplan Career Institute
High School Diploma -
Frankford High School
Skills
- Office administration
- Operations management
- Schedule coordination
- Customer service
- Adaptability
- Attention to detail
Languages
- Spanish
- English
Certification
- P&C Insurance Producer Agent
Timeline
Logistics Dispatcher
Jl Logistics LLC
04.2024 - Current
Licensed Insurance Agent
Concentrix
12.2023 - 03.2024
Administrator/ Dispatcher
Sns Transportation
01.2021 - 01.2023
Retail Store Associate
Eden Market
01.2016 - 01.2021
Dental Front Office Receptionist
Dental Dreams
01.2015 - 01.2016
Diploma - Dental Assistant
Kaplan Career Institute
High School Diploma -
Frankford High School
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