Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yaa Kabaya

Anchorage

Summary

Dynamic Insurance Specialist with a range of effective sales strategies proven to maintain and grow long-term customer base, Skilled in risk assessment and customer relationship management, I leverage data analytics to drive strategic improvements and deliver exceptional service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Coordinator

Assets Inc
03.2015 - Current
  • Coordinated team schedules to optimize resource allocation and improve operational efficiency.
  • Developed training materials to enhance onboarding processes for new staff members.
  • Facilitated communication between departments to ensure alignment on project objectives.
  • Managed project timelines and deliverables, ensuring adherence to deadlines and quality standards.
  • Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
  • Managed team workload to reach targets for specific tasks.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
  • Improved team collaboration with regular meetings, progress updates, and transparent communication.
  • Trained, motivated and guided on-boarding members.
  • Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.

Insurance Specialist

Primerica
11.2024 - 5 2025
  • Managed portfolio of 120+ client accounts.
  • Improved claims process efficiency by 25%.
  • Educated clients on financial services, enhancing their understanding of investment and insurance solutions.
  • Coordinated with underwriters to assess risk factors and streamline approval processes for new policies.

Sales Agent Manager

Phillips Cruises and Tours
05.2021 - 10.2025
  • Cultivated strong relationships with clients to enhance customer satisfaction and loyalty.
  • Mentored junior sales agents, fostering a culture of continuous learning and improvement.
  • Assisted call-in customers with questions and orders.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Developed and implemented effective sales strategies, enhancing customer engagement and satisfaction.

Education

J.D. - Law

Purdue Global
Lafayette, IN
05-2018

Bachelor of Science - Psychology

University of Hawaii
Honolulu, HI
05-2013

Skills

  • Risk Assessment
  • Claims Processing
  • Client Portfolio Management
  • Financial Analysis
      • Customer Relationship Management
      • Market Research
      • Data Analytics
      • Insurance Policy Development

    Certification

    • Certified Insurance Producer


    Timeline

    Insurance Specialist

    Primerica
    11.2024 - 5 2025

    Sales Agent Manager

    Phillips Cruises and Tours
    05.2021 - 10.2025

    Team Coordinator

    Assets Inc
    03.2015 - Current

    J.D. - Law

    Purdue Global

    Bachelor of Science - Psychology

    University of Hawaii

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