YAA SARPONG
Auburn,MA
Overview
19
19
years of professional experience
Work History
House Manager
SUSAN WEIN
Brookline, MA
02.2011 - Current
- Supervised resident, preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted resident with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
- Maintained positive living environment that proved beneficial to both visitors and resident.
- Coordinated holiday parties, cocktail parties and small gatherings for household.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Communicated with delegating nurse to coordinate and complete medical services.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Maintained professional demeanor by staying calm when addressing unhappy or angry resident.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Managed overstocking, restocking and inventory control procedures during working shift.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
House Manager
Adele Richmond
Worcester, MA
09.2004 - 02.2011
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Managed all intake and discharge paperwork and procedures for residents.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Assisted residents with daily hygiene and living tasks.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Assisted in orientation of families to visitation center and procedures for visits prior to initial visitation.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed policies and procedures for effective pharmacy management.
Private Nanny Care Assistant
Private Residence
Worcester, MA
04.2009 - 11.2010
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Played games, worked on puzzles and read books to young children.
- Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Organized different types of activities to enhance physical and intellectual development.
- Assisted children with homework assignments and special projects across different subjects.
- Traveled with families to care for children and allow parents private time.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
Education
HOUSE MANAGEMENT
KUMASI POLYTECHNIC
KUMASISkills
- Recreational Activities
- Interdisciplinary Care
- Event Oversight
- Client Requirements
- Service Quality
- Performance Tracking and Evaluations
- Supporting Daily Living Needs
- Compliance Requirements
- Operational Standards
- Facility Inspections
- Dietary Needs
- Emergency Situations
- Managing Operations and Efficiency
- Mobility Assistance
- Household Chores
- Activity Supervision
- Supervising Residents
- Positive Reinforcement Methods
- Emotional Support
- Grocery Shopping
- Complaint Reviews
- Individual Service Plans
- Running Errands
- Resident Satisfaction
- Household Support
- Client Correspondence
- Special Assignments
- Professional Relationships
- Medication Side Effect Knowledge
- Patient Safety
- Nursing Assistance
- Creative Thinking
Timeline
House Manager
SUSAN WEIN
02.2011 - Current
Private Nanny Care Assistant
Private Residence
04.2009 - 11.2010
House Manager
Adele Richmond
09.2004 - 02.2011
HOUSE MANAGEMENT
KUMASI POLYTECHNIC