Yaa Twumasi
Baldwin
Summary
Service and Sales focused professional with a front-line banking experience combined with extensive tenure in client facing sales and underwriting relationship development. Skilled at building trust and rapport, identifying business pain points, and presenting complex financial products in clear, value driven terms. Eager to apply this consultative sales approach and fundamental understanding of banking operations to the Cash Management Sales & Service Officer role, focusing on streamlining client operations, attracting stable deposits, and fostering growth from internal retail network leads.
Overview
11
11
years of professional experience
Work History
Specialty underwriter
Aanika Insurance Co
11.2024 - 07.2025
- Analyzed client submissions, financial position, and claims history to determine financial risk viability and establish proper coverages.
- Created pricing models and data driven insights to enhance risk selection and ensure compliance with internal and external regulatory guidelines.
- Assisted in portfolio management by assessing loss ratios, reviewing trends, and adjusting underwriting strategies accordingly.
- Evaluated and priced complex treasury and service needs, ensuring alignment with client onboarding guidelines and bank profitability targets.
Commercial Underwriter - Excess
Lancer Insurance
04.2022 - 11.2024
- Supported business development by identifying new opportunities and assisting brokers with account placement.
- Strengthened client service by providing timely responses and ensuring smooth policy execution.
- Built and expanded client relationships by identifying and pursuing new business opportunities.
- Reviewed client financial information and account requests to determine service and product eligibility.
- Applied company policies and financial guidelines to evaluate risk, ensuring accurate account setup and pricing.
Personal Auto- Underwriter
Geico Insurance
08.2019 - 10.2021
- Assessed client profiles and structured appropriate financial/coverage solutions.
- Ensured seamless customer service by advising clients on best-fit products and premiums.
- Supported retention by delivering clear and consistent communication throughout the client lifecycle.
Sales Agent
Geico Insurance
12.2015 - 08.2019
- Added 1,800+ policies annually through proactive prospecting and cross-selling.
- Ranked among top producers for consistent sales performance.
- Developed tailored insurance solutions to meet diverse client needs.
- Analyzed market trends to identify opportunities for growth in insurance products.
Teller
Bank of America, NA
11.2014 - 12.2015
- Handled client transactions, cash deposits/withdrawals, and account services.
- Delivered personalized client support while identifying opportunities for upselling banking products.
- Ensured compliance with financial regulations and bank policies.
Education
Bachelor of Science - Business Management
The College of Staten Island
Skills
- Business Development & Prospecting
- Cross-Selling & Upselling Strategies
- Portfolio Growth & Revenue Generation
- Client Relationship Management
- Financial Product Knowledge (Banking & Insurance)
- Negotiation & Closing
- Sales
- Dependable and responsible
Timeline
Specialty underwriter
Aanika Insurance Co
11.2024 - 07.2025
Commercial Underwriter - Excess
Lancer Insurance
04.2022 - 11.2024
Personal Auto- Underwriter
Geico Insurance
08.2019 - 10.2021
Sales Agent
Geico Insurance
12.2015 - 08.2019
Teller
Bank of America, NA
11.2014 - 12.2015
Bachelor of Science - Business Management
The College of Staten Island
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