YABRIELIZ DIAZ
Kissimmee,FL
Summary
Hard working and passionate job seeker with strong organizational skills eager to secure a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
HR RECRUITMENT ADMINISTRATOR
THROUGH SNI COMPANIES, THE MIDDLESEX CORPORATION
Orlando, FL
06.2022 - Current
- Filtered candidates using Indeed, TalentReef, and Job Target.
- Scheduled interviews for hiring managers.
- Opened new job requisitions and closed as positions are filled.
- Initialized background and drug screens for candidates, assisted in scheduling screenings.
- Ensured proper documentation is received to complete new team member portal including verifying validity of I9 documents.
- Created and assisted in creation of handbooks specific to positions within Human Resources.
- Created new workflows to assist in efficient data management and improve overall employee satisfaction.
- Recommended strategies to motivate employees.
- Coordinated tracking requests and invoicing for FDOT job readiness/intern programs.
- Researched opportunities and locations for recruiters to utilize in filling positions.
- Translated important emails and documents, training classes and quizzes assessed.
- Conducted orientation in 2 languages effectively.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Cultivated in-depth understanding of Construction trends and hiring desires.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
BUSINESS DEVELOPMENT MANAGER
4KZ BOUTIQUE
Orlando, FL
06.2020 - Current
- Created and maintained accurate customer files with all required documentation.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Worked with existing customers to increase purchases of products and services.
- Performed research to uncover potential target areas, markets and industries.
- Represented company and promoted products at conferences and trade association meetings.
- Collected data and performed customer needs analysis.
- Created reports and presentations detailing business development activities.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
OFFICE MANAGER
CONROY SIMBERG
Orlando, FL
04.2021 - 10.2021
- Scheduling and coordinating meetings, appointments, and travel arrangements.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
INBOUND CALL CENTER REPRESENTATIVE
METLIFE
Warwick, RI
12.2016 - 10.2019
- Effective de-escalation of intense situations with creative problem solving techniques.
- Resolved complaints to satisfy customers and encourage future transactions.
- Trained and coached new call center team members on computer systems and customer service strategies.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of 60+ inbound calls per shift to offer callers product and service information and generate quotes.
UNIVERSAL BANKER
CITIZENS BANK
Pawtucket, RI
09.2015 - 12.2016
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Evaluated client financial positions and identified most appropriate banking products.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
OFFICE MANAGER
APPLIANCE EXPERT
Providence, RI
01.2014 - 09.2014
- Dispatching and tracking workers, work crews, equipment, and service vehicles to appropriate locations according to customer requests, specifications, or needs.
- Managing employees in field and in-house, task delegation, interviewing and training, monitoring personnel and equipment locations and utilization to coordinate service and schedules.
- Data Management: Creating and maintaining databases, organizing retention, protection, retrieval, transfer, and removal of records.
- Compile data from vendor invoices and supporting documents to verify accuracy of billing data.
- Comparing invoices against purchase orders and shipping and receiving documents to verify receipt of items ordered.
- Coordinating and maintaining records for staff, telephones, and petty cash.
- Scheduling and coordinating meetings, appointments, and travel arrangements for business owners.
- Consulting with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FLSkills
- Recruitment Strategies
- Project Management
- Administration and Reporting
- Human Resources Policy Implementation
- Americans with Disabilities Act (ADA)
- Affirmative Action Guidelines
- Client Development
- Pre-Employment Screening
- Verbal and Written Communication
- Equal Employment Opportunity (EEO)
- Confidential Records Management
- Talent Acquisition
- Retention Program Development
Additional Information
- The gap in employment for the period of October 2019 through April 2021 was due to me taking time to care for my children. My child-rearing experience has enhanced my talents in leadership, teamwork, determination, and prioritization as I managed multiple schedules, trained others, enforced rules and provided around-the-clock care. During November 2021 through June 2022 I was utilizing my training and working for myself as a licensed full specialist.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
HR RECRUITMENT ADMINISTRATOR
THROUGH SNI COMPANIES, THE MIDDLESEX CORPORATION
06.2022 - Current
OFFICE MANAGER
CONROY SIMBERG
04.2021 - 10.2021
BUSINESS DEVELOPMENT MANAGER
4KZ BOUTIQUE
06.2020 - Current
INBOUND CALL CENTER REPRESENTATIVE
METLIFE
12.2016 - 10.2019
UNIVERSAL BANKER
CITIZENS BANK
09.2015 - 12.2016
OFFICE MANAGER
APPLIANCE EXPERT
01.2014 - 09.2014
High School Diploma -
Miami Norland Senior High School
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