Yacel I. Collazo

Work History

Amazon.com

08.2022 - Current

Monitored logistics performance and identified improvement opportunities.
Resolved shipping discrepancies by coordinating customer and courier communications.
Selected, trained and developed logistics personnel to achieve high-performing teams by Training new staff on job duties, company policies, and safety procedures for rapid onboarding.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Divided and categorized cargo received and redirected shipments in response to customer requests.
Conducted research to address shipping errors and packaging mistakes.
Coordinated dispatching of 150 to 267 drivers to accomplish daily delivery requirements

AMXL Delivery Station

06.2020 - 07.2022

Supervised, mentored, and coached a team of 26 people
Conducted performance reviews, led motivating meetings, and gave hands-on training courses
Analyzed operations and found areas for process and corrective actions to ensure worker efficiency and optimization by leading Gemba and Kaizen events
Oversees the day-to-day operations of the help desk, including ticket prioritizing, tracking, and timely resolution, as well as providing technical support to FHD coworkers
Assisted in the resolution of network difficulties and the preparation of reports describing and assessing the issues
At the same time, I oversaw numerous departments simultaneously
Prioritizing tasks in order to meet productivity and safety objectives
Increasing cost savings by 20% to 30% per shift by exceeding production goals
Leading the team to
AMXL Northeast’s top five buildings
Member of the safety committee in charge of the escalations and worker compensation
Work closely with WHS Safety ensuring the completion of audits and 5’s, GSOC, government entities to ensure the safety of the personnel, and that the station followed governmental regulations
Trained on CPR, and provided First Aid to AA’s.

AMZL Delivery Station

09.2020 - 06.2020

DCY9
Help the UTR and OTR teams with tasks including sidelines parcels, White glove, LO (Load Out)
Induct, Stowing, Picking and Staging
Responsible for both physical and virtual validation
Work on DNR’s Deep Dive Pilot Program, Pre-Launch Validations, Repri Validations, and Complex
Validations, among other programs
Deep Dive Tier II infractions and Tickets submission for such infractions
Work on incidents escalation and exclusions as well
Assist with roadwork by engaging with the point of contact and obtaining security clearance and access for UTA and UTL locations
Contact customers and update their GAM and GEO information.

AMZL Delivery Station

08.2020 - 09.2020

Help the UTR and OTR teams with tasks including sidelines parcels, White glove, LO (Load Out)
Induct, Stowing, Picking and Staging
Responsible for both physical and virtual validation
Deep Dive Tier II infractions and Tickets submission for such infractions
Work on incidents escalation and exclusions as well
Assist with roadwork by engaging with the point of contact and obtaining security clearance and access for UTA and UTL locations
Contact customers and update their GAM and GEO information.

Honeywell Life Safety

01.2020

Supervise 50+ employees
Proven track record of developing, coordinating, and implementing solutions to improve processes, increase productivity, and boost profits
Diplomatic problem-solver with a reputation as the “go-to” person for recognizing issues and putting effective solutions in place in a timely manner
To work effectively with all levels of production, engineering personnel, suppliers, and customers, demonstrate strong communication and interpersonal skills
Used Six Sigma and Lean technical abilities to implement a continuous improvement system to minimize expenses, non-add value time, and increase employee performance
Lead and coached the team in a variety of areas in order to satisfy quality and production goals while also increasing the floor’s efficiency
Implement new independent processes and problem-solved everyday tasks, resulting in a 73% gain in time efficiency.

Amazon Sort Center

10.2017 - 09.2020

Contributed to the success of the building by going above and beyond to provide great support for all needs
Assisting the team with high-volume work by prioritizing jobs and organizing supplies with ease
Competent in a variety of skills, including Sort Slide, Water Spider, Problem Solver, Transporter, and
Induct
Problem Solvers are on the Wrap Down shift, training and assisting new members to reach quota while adhering to safety and quality standards
Completed tasks autonomously, prioritizing and refining objectives in accordance with established procedures, resulting in improved worker performance and client satisfaction.