Yacelie Toledo
Roseville,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Olson Remcho, LLP
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed research to collect and record industry data.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Food Server
Cafeteria 15L
04.2021 - 10.2023
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
Independent Consultant
Arbonne
07.2020 - 04.2021
- Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
Interior Design Assistant
Atmosphere Design Group
09.2017 - 04.2020
- Conducted market research to understand trends and customer preferences.
- Assisted interior designer in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
- Handled communication with clients by answering telephone calls and responding to emails and official letters.
- Visited job sites to take notes and record space measurements to create floor plans.
- Managed clients and vendor accounts by creating invoices and purchase orders and organizing payments and deposits using Microsoft and Quickbooks.
Education
No Degree -
Sierra College
Rocklin, CAHigh School Diploma -
Christian Brothers High School
Sacramento, CA05.2015
Skills
- Invoice Processing
- Research
- Calendar Management
- Document Control
- Data Entry
- Accessory Sales
- Contract Preparation
- Client Account Management
- Goal-Oriented
- Call Management
- Complaint resolution
Timeline
Administrative Assistant
Olson Remcho, LLP
08.2023 - Current
Food Server
Cafeteria 15L
04.2021 - 10.2023
Independent Consultant
Arbonne
07.2020 - 04.2021
Interior Design Assistant
Atmosphere Design Group
09.2017 - 04.2020
No Degree -
Sierra College
High School Diploma -
Christian Brothers High School
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