Yachi Lozada
Holyoke,MA
Summary
Dynamic professional with a strong background in customer service excellence at Tempus Unlimited. Proven ability in cash handling and maintaining a balanced cash drawer, while fostering customer relations. Skilled in effective communication and problem resolution, ensuring high levels of satisfaction and loyalty. Committed to delivering quality service and enhancing the customer experience.
Overview
13
13
years of professional experience
Work History
Pca
Tempus Unlimited
05.2013 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Handled cash, credit, and digital payments while adhering to company policies for transaction security.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective communication.
- Monitored pricing accuracy and promotional displays to optimize sales opportunities during shifts.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Driver
Meals on Wheels
05.2023 - 08.2023
- Delivered meals efficiently while adhering to safety and health regulations.
- Navigated routes effectively to ensure timely delivery of services.
- Assisted in loading and unloading meals, maintaining inventory accuracy.
- Communicated with clients to confirm needs and address concerns promptly.
- Maintained vehicle cleanliness and conducted routine inspections for safety compliance.
- Collaborated with team members to optimize delivery schedules and processes.
- Provided training support to new drivers on operational procedures and best practices.
- Implemented feedback from clients to enhance service quality and customer satisfaction.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Cashier
Stop & Shop
10.2015 - 01.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Handled cash, credit, and digital payments while adhering to company policies for transaction security.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective communication.
- Monitored pricing accuracy and promotional displays to optimize sales opportunities during shifts.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
GED -
Dean Tech
Holyoke, MASkills
- Crochet skills
- Machine sewing
- Sewing samples
- Making product
- Taking measurements
- Hand sewing
- Fabric hemming
- Sewing machine operation
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Customer relations
- Written and verbal communication
Languages
Spanish
Native or Bilingual
Timeline
Driver
Meals on Wheels
05.2023 - 08.2023
Cashier
Stop & Shop
10.2015 - 01.2016
Pca
Tempus Unlimited
05.2013 - Current
GED -
Dean Tech