Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Hobbies
Timeline
Generic

Yachna Gaba

Assistant Manager - KYC With SBI Cards
Gurgaon,Haryana

Summary

Enthusiastic Assistant Manager KYC eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of KYC Protocols as per RBI Guidelines and internal Audits and training in Production and inventory management. Motivated to learn, grow and excel in BFSI Domain.

Overview

3
3
Languages
6
6
years of post-secondary education
8
8
years of professional experience

Work History

Assistant Manager - Backend Operations - KYC

SBI Card
Gurgaon, Haryana
10.2015 - Current
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Evaluated current operational strategies and recommend improvements.
  • Developed productive, profitable and achievement-oriented working environments for employees.
  • Devised processes to boost long-term business success and increase profit levels.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Used Cardone and Vision plus to analyze production data, guaranteeing efficient production of defect-free products.
  • Generated operational reports for management on monthly schedule.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Senior Associate - Know Your Customer

Royal Bank Of Scotland, RBS
Gurgaon, Haryana
07.2013 - 08.2015
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Supported exchange of feedback and communication between management and associates.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Improved overall efficiency by anticipating needs and providing outstanding support.
  • Recorded actions taken, issues resolved and critical information to effectively manage customer accounts.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Implemented and developed customer service training processes.
  • Responded proactively and positively to rapid change.
  • Cross-trained and backed up other customer service managers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered prompt service to prioritize customer needs.

Education

10th -

Dav Public School
Rohini
03.2004 - 03.2005

12th -

DAV Public School
Rohini
03.2006 - 03.2007

Bachelor of Arts - English Honors

SGND Khalsa
Delhi University Karol Bagh
08.2007 - 06.2010

Diploma in International HRM -

YMCA
Delhi
08.2010 - 08.2011

Skills

    KYC Related Activities eg Updation of Customer Data viz mobile number, address, email ID, adding nominee etc

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Accomplishments

  • Collaborated with team of 15 in the development of KYC processes as per RBI Guidelines.
  • Documented and resolved Cardone related issues which led to an effective solution with automation.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Finnacle

Cardone

Vision Plus

WCP

Interests

Banking Backend Operations

BFSI Domain

Marketing

Risk and Complaince

Hobbies

Reading, Dancing, Watching Movies

Timeline

Assistant Manager - Backend Operations - KYC

SBI Card
10.2015 - Current

Senior Associate - Know Your Customer

Royal Bank Of Scotland, RBS
07.2013 - 08.2015

Diploma in International HRM -

YMCA
08.2010 - 08.2011

Bachelor of Arts - English Honors

SGND Khalsa
08.2007 - 06.2010

12th -

DAV Public School
03.2006 - 03.2007

10th -

Dav Public School
03.2004 - 03.2005

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Yachna GabaAssistant Manager - KYC With SBI Cards