Yacie Dawes
Raleigh,NC
Summary
Seeking Registrar role with11 years of healthcare administrative experience, including direct Registrar duties in data entry, insurance verification, and maintaining HIPAA compliance. Proven track record in patient coordination, customer service excellence, and adept use of multiple EMR systems.
Overview
12
12
years of professional experience
Work History
Cashier
Burlington
09.2024 - 11.2024
- Welcome clients and facilitated customer service by directing them to appropriate representatives or sales associate
- Conduct training for cashiers, and manage payments with accuracy
Medical Assistant
Robert Wood Johnson Hospital
09.2023 - 04.2024
- Verify patient information, record medical history, and confirm the purpose of the visit to ensure accurate and efficient patient processing
- Direct or accompany patients to examining rooms, preparing them for health care visits and enhancing patient flow and comfort
- Perform preliminary physical tests such as measuring blood pressure, weight, and temperature, contributing to the comprehensive evaluation of patient health
- Maintain patient confidentiality and secure medical records by completing appropriate documentation, diagnostic, and procedure coding
Receptionist
ICT
08.2022 - 05.2023
- Welcomed visitors and efficiently facilitated connections with relevant personnel
- Handled incoming calls and accurately routed them to the appropriate departments
- Maintained digital and physical filing systems, ensuring daily log precision and managing reservation processes across multiple communication channels
Cashier
Burlington Coat Factory
11.2019 - 12.2021
- Greeted customers and facilitated engagement with service representatives for enhanced customer experiences
- Trained fellow cashiers on advanced POS systems to heighten efficiency and customer service quality
- Managed payment transactions with accuracy, providing customers with appropriate change and receipts, and addressed customer concerns with constructive solutions
Registrar
Anmed Health
04.2021 - 06.2021
- Documented incomplete admissions and registrations, ensuring accuracy and adherence to prescribed protocols
- Managed sensitive patient data using technology in compliance with HIPAA, maintaining compliance and performance benchmarks
- Communicated insurance coverage issues to relevant parties, collected patient liabilities, and upheld exceptional customer service standards
Patient Access Coordinator
Prime Healthcare Services
03.2013 - 06.2019
- Coordinated patient access services, ensuring efficient scheduling and organization of specialty clinics and appointments
- Maintained strict confidentiality in managing sensitive patient information, adhering to compliance standards at federal, state, and practice levels
- Provided comprehensive training and guidance to new front office staff, enhancing overall service quality and operational efficiency
- Analyzed and reported data trends, contributing to audit participation and supporting continuous improvement initiatives
Education
High School Diploma -
Bernie L. Edmonson Education
East Orange, NJ08.2016
Medical Assistant Program - undefined
Star Career Academy
Newark, NJ09.2012
Skills
- Office365
- Medical Terminology
- Appointment Scheduling
- Time Management
- Insurance Referral
- Type40 WPM
- Detailed Oriented
- Insurance Verification
- Citrix Software
- Customer Service
- Soarian EMR
- NextGen EMR
- Accounts Payable
- Data Entry
- Accounts Receivable
- Collections
- Centricity EMR
- Epic Medical Software
- Quality Assurance
Timeline
Cashier
Burlington
09.2024 - 11.2024
Medical Assistant
Robert Wood Johnson Hospital
09.2023 - 04.2024
Receptionist
ICT
08.2022 - 05.2023
Registrar
Anmed Health
04.2021 - 06.2021
Cashier
Burlington Coat Factory
11.2019 - 12.2021
Patient Access Coordinator
Prime Healthcare Services
03.2013 - 06.2019
Medical Assistant Program - undefined
Star Career Academy
High School Diploma -
Bernie L. Edmonson Education
Similar Profiles
Angelina LopezAngelina Lopez
Sales Associate at BurlingtonSales Associate at Burlington
Paul ChungPaul Chung
Shortage Control Associate at BurlingtonShortage Control Associate at Burlington
Oscar GuzmanOscar Guzman
Sales Associate at BurlingtonSales Associate at Burlington
Melisa Villanueva - LopezMelisa Villanueva - Lopez
Customer Service Supervisor at BurlingtonCustomer Service Supervisor at Burlington
Bryan GambelBryan Gambel
ECommerce Assosiate at KrogerECommerce Assosiate at Kroger