YACIEL GONZALEZ
MIAMI GARDENS,FL
Summary
Seeking to pursue my vocation using knowledge and skill to the best of capabilities. Most importantly, forming part of a team that ensures good quality, service and care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Gables Transport Inc.
02.2022
- Hired By Gables Transport Inc. ut of Medley ,FL…managed to attend over 70 customer calls per day, increasing company sales by 12%.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints
- Liaised with internal and external stakeholders to facilitate smooth operations
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts
Logistics coordinator (Dispatcher & Customer Service Rep)
Star Transportation PA
01.2020
- Started as Logistics coordinator (Dispatcher & Customer Service Rep) for Star Transportation PA, becoming later in Supervisor and dispatchers’ trainer, helping them improve their skills in trucking Industry and customer service , increasing company sales by 10% weekly.
- Managed inventory levels to verify availability of stock for customer orders
Assistant for the Chief Engineer
First Service Residential
11.2018 - 04.2020
- Worked for First Service Residential as Assistant for the Chief Engineer, at Hidden Bay Condominium with excellent results.
- Established procedures for corrective and preventive maintenance
- Developed budgets and project plans considering costs for time and materials
Vice President and Dispatch
OTS Express Corp
12.2015 - 11.2017
- Working with OTS Express Corp as Vice President and dispatch, coordinating logistics of the company and customer service.
- Demonstrated proficient leadership skills to motivate employees and build competent teams
- Identified opportunities to improve business process flows and productivity
- Monitored industry trends, keeping current on latest changes and competition in industry
President
ISO Express Corp
08.2013 - 11.2015
- Working with ISO Express Corp as President & CEO, coordinating loads hauling all around United States
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership
- Reduced operational costs through strategic cost management initiatives
- Supported project management team for optimal performance
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations
Certified Carrier
Y & Group Express
05.2011 - 06.2013
- Working with Y & Group Express as Dispatcher and customer service Rep, negotiating loads with brokers all around USA.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
- Analyzed customer feedback and provided solutions to improve customer service
Insurance Agent
American Health Choice
10.2010 - 05.2011
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Responded to customer calls swiftly to resolve issues and answer questions
- Maintained high standards of customer service by building relationships with clients
- Cross-sold insurance products to existing clients to reach sales targets
Manager of Sales Representatives
North American Bancard
08.2010 - 10.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
Teacher
Defensores de Luanda Middle School
09.2007 - 03.2010
- Worked at this middle school for almost 3 years playing a very hard and involving roll which gave me a lot of experience, my principal achievement was taking my Educational Center to the TOP, my school climbed and became into National Reference Center for whole year.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
- Incorporated multiple types of teaching strategies into classroom
- Supported student physical, mental, and social development using classroom games and activities
- Participated in parent teacher conference to discuss developments of students and increase support
Education
J.D. - English Language And Literature
ISP University
Pinar Del Rio,Cuba06.2007
J.D. - Teaching English As A Second Language (ESL)
MANAGEMENT RESOURCES INSTITUTE
Miami, FL2011
Bachelor Degreed -
EXACT SCIENCES INSTITUTE
Pinar Del Rio,Cuba01.2001
Skills
- Time management oriented
- Meet deadlines
- Computer knowledge
- Bilingual English/Spanish
- Patient
- Honest
- Like helping
- Clean
- Team oriented
- Supply Chain Operations
- Shipment Tracking
- Emergency Readiness
- Inventory Control
- Administration and Bookkeeping
- Problem-Solving
- Reports Generation
- OSHA Compliance
- Driver Scheduling
- Shipping Documentation
- Computer-Based Inventory System
- Transportation Management
- Efficiency Improvement
- Customer Service
- Operational Efficiency
- Stress Management
- Punctual and Dependable
- Analytical Thinking
- Decision-Making
Tel
786-447-4965
References
- Steve Simons, General Manager, 954-993-1577
- Andres Guardarrama, Chief Engineer, 954-993-1577
- Damian Menendez, OP Manager, 786-261-5711
- Yuni Montenegro, Dispatch & Customer Service Dept. Supervisor, 786-368-9922
Certification
NOTARY PUBLIC
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Logistics Coordinator
Gables Transport Inc.
02.2022
Logistics coordinator (Dispatcher & Customer Service Rep)
Star Transportation PA
01.2020
Assistant for the Chief Engineer
First Service Residential
11.2018 - 04.2020
Vice President and Dispatch
OTS Express Corp
12.2015 - 11.2017
President
ISO Express Corp
08.2013 - 11.2015
Certified Carrier
Y & Group Express
05.2011 - 06.2013
Insurance Agent
American Health Choice
10.2010 - 05.2011
Manager of Sales Representatives
North American Bancard
08.2010 - 10.2010
Teacher
Defensores de Luanda Middle School
09.2007 - 03.2010
J.D. - English Language And Literature
ISP University
J.D. - Teaching English As A Second Language (ESL)
MANAGEMENT RESOURCES INSTITUTE
Bachelor Degreed -
EXACT SCIENCES INSTITUTE
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