Yacine Mefrouche
Winter Park
Summary
Dynamic and highly reliable professional with extensive experience in high-pressure environments, including as Head Bartender at SkyLounge, Martini Bar and Rok Room. Proven track record in suggestive selling and complex problem-solving, enhancing customer satisfaction and loyalty. Adept at training teams and maintaining cleanliness, ensuring compliance with health standards while delivering exceptional service. Have worked as a bartender since the age of 20 in various settings (Hotels, Restaurants, Craft Beer bars, Nightclubs, Lounges). Over the course of that time have learned Volume, Logistics, Craft Cocktails and Craft Beer. Also have managed multiple positions from Head Bartender, Bar Manager, General Manager and VIP Manager. Particular areas of expertise have been training, designing cocktail menus, running promotions, scaling volume and revenue and strong penchant for customer/client relations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender
Corner Pizza Bar
03.2024 - 09.2025
- Crafted and served cocktails and beverages with precision and efficiency.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Provided exceptional customer service, enhancing guest experiences and satisfaction.
- Managed inventory levels, restocking supplies to meet bar demands efficiently.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
VIP Coordinator
Vanguard
09.2023 - 05.2024
- Coordinated high-profile events for VIP clients, ensuring seamless execution and exceptional service delivery.
- Managed communications between stakeholders and VIPs, enhancing relationship management and client satisfaction.
- Developed tailored itineraries for VIP guests, optimizing schedules and experiences based on individual preferences.
- Facilitated problem resolution for client inquiries, demonstrating strong customer service and conflict management skills.
- Conducted pre-arrival planning and preparation for incoming VIP guests, ensuring personalized touches were added to rooms or suites upon arrival.
- Streamlined the check-in process for VIP guests, ensuring a smooth and efficient experience.
- Maximized revenue potential through effective upselling techniques targeting luxury services catered towards discerning clients.
Head Bartender
SkyLounge
10.2023 - 11.2023
- Supervised bar operations, ensuring adherence to safety and quality standards.
- Trained and mentored junior bartenders, enhancing team performance and service quality.
- Developed innovative cocktail menus, increasing customer satisfaction and engagement.
- Managed inventory levels, implementing controls to minimize waste and optimize costs.
- Collaborated with management on promotional events, boosting bar visibility and revenue.
- Resolved customer complaints promptly, fostering a positive guest experience and loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Head Bartender/Supervisor
Orange County Brewers
08.2022 - 09.2023
- Led bar team in crafting innovative cocktail menus, enhancing customer engagement.
- Trained and mentored junior bartenders on mixology techniques and customer service excellence.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Developed and implemented training programs to elevate staff performance and service quality.
- Ensured compliance with health regulations, maintaining a safe and sanitary work environment.
- Coordinated special events, managing staffing and logistics for seamless execution of large gatherings.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
VIP Manager
EVE Orlando
07.2021 - 07.2022
- Developed and maintained strong relationships with high-profile clients to enhance satisfaction and loyalty.
- Coordinated exclusive events, ensuring seamless execution and attention to guest preferences.
- Analyzed client feedback to implement service improvements and exceed expectations.
- Trained team members on VIP service protocols, fostering a culture of excellence.
- Managed scheduling for VIP engagements, optimizing resource allocation and time management.
- Collaborated with cross-functional teams to develop personalized experiences for clientele.
- Monitored industry trends to inform strategic enhancements in VIP services offered.
- Established partnerships with luxury brands to offer exclusive benefits for VIP guests, elevating the overall experience provided by our establishment.
- Increased return visits from key clientele by anticipating needs, offering specialized amenities based on preferences learned during previous stays.
- Oversaw budgeting processes related to VIP management operations, ensuring that all expenses were adequately allocated without sacrificing quality or service standards.
- Conducted regular evaluations of team performance, providing constructive feedback and implementing necessary improvements where needed.
General Manager
SHOTS Orlando
09.2017 - 07.2021
- Led operational strategies to enhance efficiency and improve team performance.
- Developed and implemented training programs for staff to optimize productivity.
- Oversaw budget management, ensuring effective allocation of resources across departments.
- Established key performance indicators to measure success and drive continuous improvement.
- Fostered collaboration between departments to streamline processes and enhance communication.
- Implemented cost-saving initiatives that reduced expenses while maintaining service quality.
- Oversaw all departments and delegated tasks to relevant employees and managers.
- Active role in Payroll, Scheduling, Ordering, Maintenance, Training and Hiring/Firing when needed
- Actively collaborated with marketing team as well as vendors to develop Promotions, DJ Bookings and Events
- Mentored junior managers, guiding development and promoting leadership skills within the team.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Head Bartender
Teak Neighborhood Grill
06.2016 - 07.2018
- Streamlined ordering processes, improving efficiency in service delivery during peak hours.
- Conducted staff performance reviews, identifying areas for improvement and professional development opportunities.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
Bar Manager
Rok Room
03.2012 - 03.2016
- Oversaw bar operations, ensuring compliance with health and safety regulations.
- Managed inventory control, optimizing stock levels to reduce waste.
- Developed cocktail menu, incorporating seasonal ingredients and customer preferences.
- Trained and mentored staff on service standards and drink preparation techniques.
- Implemented cost-control measures, enhancing profitability without sacrificing quality.
- Established relationships with suppliers to negotiate favorable pricing and delivery terms.
- Scaled revenue and promotions as well as brand awareness to a high degree
- Coordinated special events, creating tailored beverage experiences for diverse clientele.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Kitchen Manager
Fratellos Pizzeria
06.2006 - 01.2012
- Oversaw kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and service standards.
- Developed efficient kitchen workflows to enhance productivity and reduce waste.
- Managed inventory levels, optimizing ordering processes to minimize costs.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
- Implemented menu changes based on seasonal ingredients and customer preferences.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Banquet Bartender
Hilton
09.2008 - 06.2010
- Crafted custom cocktails and beverages for large-scale events, ensuring guest satisfaction.
- Managed bar inventory, maintaining stock levels and minimizing waste.
- Collaborated with event coordinators to create tailored drink menus for diverse clientele.
- Trained and mentored junior bartenders on techniques and customer service best practices.
- Ensured compliance with health and safety regulations while serving alcohol at events.
- Developed strong relationships with guests, fostering a welcoming atmosphere at banquets.
- Organized bar setup and breakdown for events, promoting smooth operational transitions.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
Bartender
Doubletree By Hilton
05.2008 - 04.2010
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Assisted in training new bartenders on drink preparation techniques and bar operations.
- Handled cash transactions accurately, balancing cash register at end of shifts.
- Resolved customer complaints promptly, maintaining a positive atmosphere in the bar.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Martini Bar
06.2008 - 01.2010
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Banquet Server/Banquet Bartender
Sheraton Hotels
02.2007 - 04.2009
- Delivered exceptional customer service during events, ensuring guest satisfaction and positive experiences.
- Set up and dismantled banquet spaces, adhering to event specifications and timelines.
- Collaborated with kitchen staff to coordinate meal service, maintaining efficiency and quality standards.
- Trained new servers on service protocols and best practices for optimal performance.
- Assisted in managing large-scale events, ensuring smooth operations through effective communication with team members.
- Implemented feedback from guests to enhance service delivery and overall event success.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
Room Service Server
Hilton
06.2004 - 08.2005
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Coordinated timely meal delivery to guest rooms, ensuring satisfaction and accuracy.
- Trained new staff on service protocols, enhancing team efficiency and customer interactions.
- Collaborated with kitchen staff to streamline order preparation and minimize wait times.
- Resolved guest inquiries and concerns promptly, fostering positive relationships and repeat business.
- Implemented process improvements that increased order accuracy and reduced delivery times.
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Demonstrated initiative in assisting colleagues during peak periods, fostering an atmosphere of teamwork.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Education
Bachelor of Science - Mathematics
University of Central Florida
Orlando, FL12-2009
Skills
- Strong multitasking
- Menu memorization
- Suggestive selling
- Food service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
- Customer service expertise
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Reduced labor costs [Number]% by reworking schedules.
- Implemented procedures that reduced wasted stock by 15%.
- Generated $1.3 Million in additional revenue in 2019
- Oversaw 30 employees in a bar bringing in $250,000 in monthly revenue.
- Developed long lasting promotions and fostered positive business relationship between vendors and ownership
- Created, developed and refined various cocktail menus
- Utilized Excel in various capacities to track metrics and make forecasts for future business as well as maintain record of previous costs and inventories
- Mentored and promoted up various employees that have gone on to work with me in other venues in the future
Certification
- TIPS/RCS Training - October 2023
- ServSafe Food Handler Training - May 2024
Languages
Spanish
Native or Bilingual
French
Professional Working
Timeline
Bartender
Corner Pizza Bar
03.2024 - 09.2025
Head Bartender
SkyLounge
10.2023 - 11.2023
VIP Coordinator
Vanguard
09.2023 - 05.2024
Head Bartender/Supervisor
Orange County Brewers
08.2022 - 09.2023
VIP Manager
EVE Orlando
07.2021 - 07.2022
General Manager
SHOTS Orlando
09.2017 - 07.2021
Head Bartender
Teak Neighborhood Grill
06.2016 - 07.2018
Bar Manager
Rok Room
03.2012 - 03.2016
Banquet Bartender
Hilton
09.2008 - 06.2010
Bartender
Martini Bar
06.2008 - 01.2010
Bartender
Doubletree By Hilton
05.2008 - 04.2010
Banquet Server/Banquet Bartender
Sheraton Hotels
02.2007 - 04.2009
Kitchen Manager
Fratellos Pizzeria
06.2006 - 01.2012
Room Service Server
Hilton
06.2004 - 08.2005
Bachelor of Science - Mathematics
University of Central Florida