Yackelin Melendez
Hyattsville,MD
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
Ties Shirts & More
Greenbelt, MD
02.2022 - Current
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
- Established personal connections with customers, exceeding customer service expectations
- Built rapport with clients by providing quality customer service and problem solving
- Handle cash, or credit transactions with customers Issue change, receipts, or refunds
- Resolve customer complaints, guide them, and provide relevant information
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas, including all sections of the store
- Keep reports of transactions
- Process returns and check to see if items are damaged
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
- Utilized POS systems, to process transactions when clients make purchases
- Organized stockroom shelves according to size, color or style.
- Assessed customer needs to provide assistance and information on product features.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized and restocked sales floor merchandise
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained records related to sales for store management.
- Upsold additional items based on customer interests and needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Managed customer accounts including payment processing, refunds, returns and exchanges.
- Measured customers for size and recorded measurements for use in alterations.
- Provided advice to customers about fashion trends and suitable styles for their body type.
Education
High School Diploma -
Theodore Roosevelt High School
Washington, DC06-2022
Skills
- Inventory Control
- Customer Needs Assessment
- Product Sales
- Customer Service
- Written and Oral Communication Skills
- Multi-Tasking Strength
- Teamwork and Collaboration
- Problem-Solving
- Attention to detail
- Customer service
- Cash Handling
- Organization
- POS Systems
- Product Knowledge
Timeline
Sales Associate
Ties Shirts & More
02.2022 - Current
High School Diploma -
Theodore Roosevelt High School
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