Yackira Hilarrio
202 Amesbury Lane
Summary
Dedicated and adaptable professional with over 8 years of experience in customer service, retail management, hospitality, leasing, logistics, and administrative support. Skilled in building strong client relationships, resolving customer issues with professionalism, and supporting team operations in fast-paced environments. Recognized for problem-solving, organization, and creating positive customer experiences across multiple industries.
Overview
10
10
years of professional experience
Work History
Dispatcher / Customer Support
Frank Gay Services
Orlando, FL
01.2024 - 01.2024
- Scheduled appointments and coordinated technicians for plumbing, AC, and electrical services.
- Managed incoming customer calls, resolved concerns, and provided accurate service information.
- Supported field staff with job-site needs and ensured on-time task completion.
- Processed driver pay and maintained organized records for operational efficiency.
Leasing Consultant
ABC Apartments
Kissimmee, FL
01.2023 - 01.2023
- Guided prospective residents through tours, explaining community features and leasing terms.
- Processed rental applications, lease agreements, and renewals while ensuring compliance with policies.
- Responded to resident inquiries and maintenance requests with professionalism and efficiency.
- Collaborated with property management team to maintain high occupancy and resident satisfaction.
Sales Consultant
Acura of Gaithersburg
Gaithersburg, MD
01.2023 - 01.2023
- Assisted customers with vehicle selection and financing options to meet individual needs.
- Delivered high-level customer service from initial consultation through final purchase.
- Coordinated with management to achieve monthly sales goals and maintain client relationships.
Front Desk Receptionist
Sunrise Hotel
Orlando, FL
01.2022 - 01.2022
- Checked guests in and out, processed payments, and provided information on hotel amenities and local attractions.
- Handled reservations, cancellations, and special requests using property management software.
- Resolved guest concerns quickly to maintain a positive guest experience.
- Supported housekeeping and management staff to ensure smooth daily operations.
Department Manager / Shipping & Receiving Supervisor / Pro Desk Associate / Cashier
Floor & Decor
Gaithersburg, MD
01.2014 - 01.2022
- Promoted through multiple roles, supporting both customer-facing and operational functions.
- Supervised shipping and receiving, resolving inventory discrepancies and vendor issues.
- Partnered with contractors to fulfill bulk orders and project requirements.
- Trained and mentored staff to improve customer service, safety, and sales performance.
- Reorganized and reset underperforming departments, increasing efficiency and customer satisfaction.
Sales Associate
Dick’s Sporting Goods
Gaithersburg, MD
01.2021 - 01.2021
- Provided retail support by assisting customers with product selection and purchases.
- Maintained organized sales floor and ensured high standards of customer service.
Education
High School Diploma -
Gaithersburg High School
Hazleton, PA02.2015
Skills
- Customer Service & Client Support
- Front Desk & Reception Operations
- Leasing & Property Management Support
- Retail Sales & Cash Handling
- Scheduling & Dispatch Support
- Hospitality & Guest Relations
- Airport & Travel Support Services
- Inventory & Logistics Coordination
- Communication & Team Collaboration
- Problem-Solving & Conflict Resolution
- Document preparation
Timeline
Dispatcher / Customer Support
Frank Gay Services
01.2024 - 01.2024
Leasing Consultant
ABC Apartments
01.2023 - 01.2023
Sales Consultant
Acura of Gaithersburg
01.2023 - 01.2023
Front Desk Receptionist
Sunrise Hotel
01.2022 - 01.2022
Sales Associate
Dick’s Sporting Goods
01.2021 - 01.2021
Department Manager / Shipping & Receiving Supervisor / Pro Desk Associate / Cashier
Floor & Decor
01.2014 - 01.2022
High School Diploma -
Gaithersburg High School