YACOB ABEBE
CASCADE,MD
Summary
Proven IT Technician with a robust background at DCPS Barnard Elementary School, adept in hardware installation and network troubleshooting. Enhanced system efficiency and user experience through strategic upgrades and empathetic technical support. Skilled in translating complex technical information into understandable terms, demonstrating both technical proficiency and exceptional communication abilities.
Overview
15
15
years of professional experience
Work History
IT Technician
DCPS Barnard Elementary School
2011.01 - Current
- Maintained school PCs, networks and mobile devices.
- Set up school PCs, projectors, and microphones for use in video conferencing rooms for meetings school functions.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, for students and staff resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic advanc troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored systems in operation and quickly troubleshot errors.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed school system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software Educational and Apps hardware frameworks.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Installed and configured operating systems for students staff and applications.
- Configured hardware, devices, and software to set up work stations for staff employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created student staff user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
Special Education Instructional Aide
DCPS McFarland Middle School
2009.08 - 2011.05
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Documented behaviors, implemented interventions, and treatment results.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Collaborated with teachers to help with classroom and workload management.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Provided one-on-one assistance to students with special needs, reinforcing concepts taught during class time and helping them build confidence in their abilities.
- Coordinated with special education teachers to develop and implement targeted learning strategies, addressing individual student needs effectively.
Education
Master of Science - Information Technology Systems
Southern New Hampshire University
Hooksett, NH05.2026
Bachelor of Arts - Economics
State University College At Buffalo
Buffalo, WY05.2000
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Application installations
Timeline
IT Technician
DCPS Barnard Elementary School
2011.01 - Current
Special Education Instructional Aide
DCPS McFarland Middle School
2009.08 - 2011.05
Master of Science - Information Technology Systems
Southern New Hampshire University
Bachelor of Arts - Economics
State University College At Buffalo
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