Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Yada Draper

Riceville,TN
Yada Draper

Summary

As an person with a diverse skill set, I have successfully served in the roles of Account Manager and Social Media Manager. In my capacity as an Account Manager, I excelled in building and maintaining strong client relationships, ensuring their satisfaction through effective communication and strategic problem-solving. My proficiency in managing accounts extended to overseeing projects, ensuring timely delivery, and meeting client expectations.

In the realm of social media management, I have demonstrated a keen understanding of digital marketing trends and platforms. My expertise includes creating and implementing social media strategies to enhance brand visibility, engage audiences, and drive business objectives. I am adept at content creation, community management, and leveraging analytics to optimize social media performance.

Moreover, my background as a trail guide with expertise in horse riding adds a unique dimension to my professional profile. This experience reflects my ability to navigate diverse environments, handle responsibilities with a focus on safety, and provide memorable experiences for clients.

Combining my skills in account management, social media, and outdoor guiding, I bring a well-rounded and adaptable approach to any professional setting. My commitment to client satisfaction, creativity in digital marketing, and hands-on experience in outdoor activities contribute to a versatile skill set that sets me apart in the professional landscape.

Overview

6
years of professional experience

Work History

Classic Built High Performance

Account Manager
10.2023 - Current

Job overview

  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Hiwassee River Wedding Venue

Labor Hand at a Wedding Venue
01.2020 - 04.2021

Job overview

  • Improved project efficiency by assisting in the organization and distribution of construction materials.
  • Enhanced team productivity by maintaining a clean and safe work environment at all times.
  • Supported skilled laborers in completing tasks efficiently, leading to timely project completion.
  • Reduced equipment downtime by performing regular maintenance checks and minor repairs.
  • Maximized use of available resources by organizing inventory storage areas for easy access during projects.
  • Simplified communication between workers and supervisors by acting as a reliable liaison for conveying important information.
  • Guaranteed precise execution of assigned tasks by closely following instructions from experienced tradesmen or supervisors.
  • Promoted positive workplace morale with strong interpersonal skills and a willingness to help others when needed.
  • Aided in reducing delays through punctual attendance and dedication to meeting established schedules for task completion.
  • Kept detailed records of completed tasks, enabling efficient progress tracking throughout projects'' duration.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Adhered to company policies, safety procedures, and performance standards.
  • Performed general housekeeping and cleaning tasks.
  • Followed instructions and safety protocols while operating machinery and equipment.

Ocoee Horseride

Trial Guide
06.2018 - 04.2021

Job overview

  • Enhanced guest experiences by providing informative and engaging trail tours.
  • Ensured the safety of all participants through thorough pre-tour briefings and attentive guidance during hikes.
  • Developed new routes for trail tours, offering guests a variety of scenic and educational options to choose from.
  • Promoted environmental awareness among tour participants by incorporating relevant information into guided walks.
  • Assisted in the training and development of new trail guides, ensuring they were well-prepared for leading tours independently.
  • Collaborated with park rangers to maintain trails, preserving their natural beauty and usability for future guests.
  • Tailored hiking experiences to suit diverse groups, accommodating varying fitness levels and interests while maintaining enjoyable, safe excursions.
  • Increased visitor satisfaction by promptly addressing concerns or questions about trail conditions, wildlife sightings, or historical points of interest.
  • Participated in local environmental initiatives such as trail clean-ups and habitat restoration projects, demonstrating commitment to protecting natural resources.
  • Performed regular safety checks on equipment used during guided hikes, ensuring optimal performance while minimizing risk to guests.
  • Provided first aid assistance when necessary, applying appropriate care measures until professional help arrived if needed.
  • Fostered positive relationships with local community organizations through participation in events, increasing public awareness of the trail guide services offered.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to 15 people on scheduled tours.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Inspected tour sites for potential hazards and arranged for repairs when needed.

Education

Aaron Academy (Homeschooled)
Cleveland

High School Diploma
04.2018

Skills

  • Lead Development
  • Sales Development
  • Project Management
  • Account Management
  • Client Relationship Management
  • Customer Service
  • Contract Negotiation
  • Advertising
  • Relationship Building
  • Networking Skills
  • Issue Resolution

Timeline

Account Manager

Classic Built High Performance
10.2023 - Current

Labor Hand at a Wedding Venue

Hiwassee River Wedding Venue
01.2020 - 04.2021

Trial Guide

Ocoee Horseride
06.2018 - 04.2021

Aaron Academy (Homeschooled)

High School Diploma
Yada Draper