Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yadalisse Norford

Worcester,MA

Summary

Motivated psychology student with practical experience in customer service, behavioral support, and event planning. Strong leadership, organization, and time management skills, with direct experience as a Registered Behavior Technician working with children with autism through applied behavior analysis. Known for being adaptable, hardworking, and dedicated to delivering high-quality work, whether supporting clients at events or providing excellent customer service in busy retail and food settings. An effective communicator who thrives both independently and in collaborative team environments. Currently working toward a Bachelor of Science in Psychology at Worcester State University and looking to apply these skills in a professional setting.

Overview

4
4
years of professional experience

Work History

Registered Behavior Technician

LEARN Behavioral
Worcester, MA
03.2023 - Current
  • § Responsible for providing clinical skills such as instruction and behavior reduction protocols.
  • § Collect data on programs.
  • § Work one-on-one with kids with autism, extensive training to deliver applied behavior analysis therapy.

Event Specialist

Creative Event Services
Worcester, MA
07.2022 - 06.2023
  • § Responsible for proving services for clients per request.§ Oversaw different services such as photobooths, casino tables, airbrush, and glitter tattoo artist and more.§ In charge of assembling and packing up equipment.§ As well work in the office, completing paperwork for prior events, dealing with the photobooths technically, and preparing the equipment that needs to be send out for events.

Team Member

Panera Bread
Shrewsbury, Massachusetts
06.2021 - 10.2022
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • § Responsible for delivering fast, friendly service through direct customer interaction in the dining room or while working on the food preparation line.

Brand Representative

Hollister
Marlborough, Massachusetts
11.2020 - 01.2022
  • § Maintained effectiveness of merchandise though, filling and presentation standards throughout the store and stock.

Crew Member

Chick Fill A
Westborough, Massachusetts
09.2020 - 06.2021

  • § Ensure that products and great customer service are consistent with the brand, culture, and standard of excellence.§ Serve guests by delivering a quality customer experience excellent food/ customer service interaction.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Education

High School Diploma -

Abby Kelley Foster Charter Public School
Worcester, MA
06-2022

Bachelor of Science - Psychology

Worcester State University
Worcester, MA

Skills

  • Leadership
  • Efficient Organization
  • Time Management
  • Diligent
  • Committed
  • Communication
  • Adaptability
  • Interpersonal Skills

Timeline

Registered Behavior Technician

LEARN Behavioral
03.2023 - Current

Event Specialist

Creative Event Services
07.2022 - 06.2023

Team Member

Panera Bread
06.2021 - 10.2022

Brand Representative

Hollister
11.2020 - 01.2022

Crew Member

Chick Fill A
09.2020 - 06.2021

High School Diploma -

Abby Kelley Foster Charter Public School

Bachelor of Science - Psychology

Worcester State University

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Yadalisse Norford