Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Yaday Aragon

Yaday Aragon

New Port Richey,FL

Summary

Accomplished Waitress Supervisor at Amor a La Mexicana Mexican Restaurant, adept in complaint handling and Microsoft Excel, enhanced dining experiences by boosting customer retention rates and managing efficient staff training programs. Demonstrated exceptional leadership and critical thinking skills, contributing to significant service quality improvements and operational efficiency.

Overview

8
8
years of professional experience

Work History

Waitress Supervisor

Amor a La Mexicana Mexican Restaurant
09.2023 - 05.2024
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
  • Established performance metrics for waitstaff evaluations which led to improved efficiency levels across the team.
  • Strengthened relationships with vendors by negotiating favorable contract terms for bulk purchases of food supplies and equipment rentals.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Front Desk Receptionist

Dental Clinic Samper’s Dr
08.2022 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Entertainer

Caracol Resorts and Spa
09.2018 - 05.2022
  • Navigated through large crowds to sign autographs or pose for pictures at guest request.
  • Created fun and animated skits aligned with company mission and values for guest enjoyment.
  • Collaborated with other departments in facility to promote teamwork and heighten service quality.
  • Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.

Teacher of English

America Latin High School
08.2016 - 08.2018
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Prepared comprehensive English curriculum for multiple classes.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Designed and implemented assessments to measure student progress in English language learning.
  • Created and implemented activities to foster critical thinking skills of students.
  • Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.

Education

Graduate In Foreign Languages - English Education

Ignacio Agramonte University
Camagüey Cuba
07.2016

Skills

  • Task Delegation
  • Complaint Handling
  • Order Accuracy
  • Sales Promotion
  • Customer Service
  • Food and Beverage Service
  • Worker Training
  • Work Schedule Creation
  • Critical Thinking
  • Cash Handling
  • Payment Acceptance
  • ServSafe Food Manager
  • Sanitizing understanding
  • Microsoft Excel
  • Point of Sale POS Software
  • Data Entry Software
  • New Products Evaluation
  • Food Assembly Supervision
  • Food production management
  • Equipment Inspection

Languages

Spanish English Italian French
Elementary

Timeline

Waitress Supervisor

Amor a La Mexicana Mexican Restaurant
09.2023 - 05.2024

Front Desk Receptionist

Dental Clinic Samper’s Dr
08.2022 - 08.2023

Entertainer

Caracol Resorts and Spa
09.2018 - 05.2022

Teacher of English

America Latin High School
08.2016 - 08.2018

Graduate In Foreign Languages - English Education

Ignacio Agramonte University

Similar Profiles

CREATE PROFILE
Yaday Aragon