Yadelin Rodriguez Viton
Summary
Multiskilled professional with over 10 years of experience in education, customer service, and mental health support. Strong background in teaching, client relations, and therapeutic environments. Recognized for effective communication, leadership, and problem-solving abilities. Fluent in English and Spanish.
Overview
12
12
years of professional experience
Work History
Mental Health Therapist (PSR – Psychosocial Rehabilitation)
Eden Medical Center & Imperial Mental Health
01.2024 - Current
- Provide PSR therapy to individuals with depression, anxiety, and emotional disorders.
- Support clients in developing life skills, coping strategies, and social integration.
- Maintain detailed clinical records and ensure HIPAA compliance.
- Collaborate with licensed professionals to optimize patient treatment plans.
Customer Service Representative
Publix Super Markets
10.2023 - Current
- Assist customers with transactions, returns, and inquiries.
- Maintain a positive and organized customer service area.
- Resolve complaints efficiently while ensuring customer satisfaction.
Account Executive
Empresa de Telecomunicaciones de Cuba (ETECSA)
01.2021 - 01.2023
- Worked across departments to enhance sales and client satisfaction.
- Solved billing issues and processed new accounts.
- Prepared reports on sales performance and customer interactions.
English Teacher
Julio Antonio Mella High School
01.2013 - 01.2021
- Developed inclusive curricula and led English classes.
- Used various strategies and tools to enhance learning.
- Coordinated with parents and staff to support student progress.
Education
Bachelor's Degree - English Language Education
Universidad de Pinar del Río
01.2020
Skills
- Child Growth and Development
- Learning Environment and Curriculum
- Child Observation and Assessment
- Families and Communities
- Health, Safety, and Nutrition
- Interaction with Children
- Program Planning and Development
- Professional Development and Leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Mental Health Therapist (PSR – Psychosocial Rehabilitation)
Eden Medical Center & Imperial Mental Health
01.2024 - Current
Customer Service Representative
Publix Super Markets
10.2023 - Current
Account Executive
Empresa de Telecomunicaciones de Cuba (ETECSA)
01.2021 - 01.2023
English Teacher
Julio Antonio Mella High School
01.2013 - 01.2021
Bachelor's Degree - English Language Education
Universidad de Pinar del Río
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