Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yadhira Gomez Alvarez

Sunnyvale,CA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Server

BJ's Restaurant & Brewhouse
12.2022 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Hostess

Tostadas Restaurant
04.2022 - 11.2022
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Streamlined check-in process for large groups or events by implementing a pre-registration system.
  • Advised customers about special offerings and menu items to help drive sales.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.

Retail Sales Associate

Papaya Clothing
02.2022 - 04.2022
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Science - Nursing

California State University - East Bay
Hayward, CA
05.2027

High School Diploma -

Milpitas High School
Milpitas, CA
06.2023

Skills

  • Special Requests and Substitutions
  • Team Player
  • Quality Control
  • Menu Memorization
  • Relationship Building
  • Hospitality best practices
  • Transactions and Cash Handling
  • Sales Techniques
  • Conflict and Complaint Resolution
  • Regulatory Compliance
  • Adaptable and Flexible
  • High Energy and Stamina
  • Memory retention
  • Reliable and Responsible
  • Specials Promotion and Upselling
  • Suggestive Selling
  • Item promotion
  • Foreign language proficiency
  • Exceptional customer service
  • Team Leadership
  • Service prioritization
  • Guest Engagement
  • Warm and Friendly
  • Performance Improvement
  • Cleanliness standards
  • Supply Restocking
  • Decision-Making
  • Team work
  • Collaborative
  • Punctual

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

BJ's Restaurant & Brewhouse
12.2022 - Current

Hostess

Tostadas Restaurant
04.2022 - 11.2022

Retail Sales Associate

Papaya Clothing
02.2022 - 04.2022

Bachelor of Science - Nursing

California State University - East Bay

High School Diploma -

Milpitas High School

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Yadhira Gomez Alvarez