Yadhira Lopez
Cartersville
Summary
A hard-working, motivated college school student with a positive attitude and good customer service skills seeking a work position. I was in the restaurant and serving industry for about 4 years which brought me a strong focus on team collaboration, problem-solving abilities, and effective communication skills in fast-paced environments. Working as a warehouse and logistics associate helped me with pay better attention to details, reliable team collaboration, handling sensitive product to send to production lines, being flexible in handling different issues, and insuring smooth operational flow.
Overview
4
4
years of professional experience
Work History
Warehouse and Logistics Associate
Qcells
05.2024 - Current
- Streamlined shipment processes, reducing delays and improving efficiency.
- Coordinated inventory management to ensure optimal stock levels.
- Enhanced accuracy in order fulfillment by implementing quality checks.
- Assisted with unloading deliveries, ensuring proper storage and organization.
- Reduced errors in shipping labels by cross-verifying information.
- Increased productivity by training new associates on procedures.
- Collaborated with supervisors to improve logistics processes and outcomes.
To-Go Server & Waitress
Tarascos Tacos and Wings
03.2022 - 05.2024
- Help improve customer satisfaction by providing great customer service and addressing any customer concerns
- Interacting with customers and the kitchen to get order through, packed and labeled the to-go orders, and communicating with customers for any potential delays or issues in order to give them to best service possible.
- Maintained a clean workspace and dining environment by implementing proper food handling procedures and making sure they have exceptional service.
- Processed customer transactions as a cashier.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
To-Go Server & Busser
City Wings Restaurante
07.2021 - 03.2022
- Processed customer transactions as a cashier.
- Maintained a clean workspace and dining environment.
- Expedited food preparation for timely pick-up. ensuring top notch service for all guests.
- Answered phones and cleaned tables, prepared and labeled orders, and help customers with any issues or delays.
Education
M.D. - Radiologist
Georgia Northwestern Technical College
Rome, GA05-2028
High School Diploma - Spanish Pathway Level AP, Business and Technology Pathway Level 3, Cosmetology Level 3
Cass High School
Cartersville, Georgia05.2024
Skills
- Fluent in Spanish and English
- Entry-Level Microsoft Excel Knowledge
- Proficient Touch Keyboarding
- Proficient in Microsoft Word
- Order processing & material handling
- Data entry
- Process improvement
- Quick learner & strong multitasking
- Professional phone etiquette
- Cleanliness & sanitation standards,
- Detail-oriented
- Flexibility
- Food & money handling
- Customer service & complaint resolution
- Compassionate
Activities
- Hope Program
- Church Youth Program
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse and Logistics Associate
Qcells
05.2024 - Current
To-Go Server & Waitress
Tarascos Tacos and Wings
03.2022 - 05.2024
To-Go Server & Busser
City Wings Restaurante
07.2021 - 03.2022
M.D. - Radiologist
Georgia Northwestern Technical College
High School Diploma - Spanish Pathway Level AP, Business and Technology Pathway Level 3, Cosmetology Level 3
Cass High School
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