Yadiel Capellan

I scheduled flooring consultations and provided customers with the information needed to start their projects, addressing specific needs and ensuring a smooth process. I demonstrated product features, met customer needs, and consistently achieved company goals. I delivered excellent customer service, resolved escalated issues, and upsold items based on customer interests. I also helped maintain inventory by restocking shelves and organizing the warehouse, contributing to a well-maintained and efficient department.

I educated clients on solar energy to reduce electricity bills, scheduled free consultations, and helped optimize energy spending. I led meetings to improve office productivity and consistently met goals. As the first bilingual marketer in the office, I drove sales by conducting appointments in both English and Spanish, ensuring customer satisfaction with affordable energy solutions.

I took orders in both the dine in and drive thru areas before being promoted to cook within two weeks. I prepared food, maintained clean stations, and handled tasks like restocking utensils, cups, and trays. I also cleaned bathrooms and restocked supplies. I worked with managers on cash handling and creating weekly schedules, trained staff, and eventually became a supervisor and top lead at both restaurants.

I greeted guests with energy, used the computer system to assign servers, and ensured a positive dining experience. Promoted to handle take out orders, I trained new employees on menu items and table sections. I maintained cleanliness by sweeping, mopping, and sanitizing, while also assisting with bussing tables and taking orders during busy times, ensuring a great experience from start to finish.