Yadiel Hernandez
San Marcos,TX
Summary
My name is Yadiel Hernandez and I have 3+ years of customer service, sales, and management experience. I am originally from Puerto Rico, but I moved to Texas 3 years ago in regards to work experience opportunities. After moving, I simultaneously worked at Domino's Pizza as an assistant manager and at T-Mobile as a sales executive. Regarding my previous and current job, I have been able to fulfill demanding objectives and work schedules, motivate given staff, oversee employee performance, build my communication skills, and increase sales transactions.
Overview
4
4
years of professional experience
Work History
Domino's Assistant Manager
Domino's Pizza
01.2020 - Current
- Maintained inventory accuracy by counting stock on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Mobile Expert
T-Mobile
02.2020 - 08.2020
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Explained latest promotions, sales incentives, and offerings to promote savings and drive company sales.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Education
No Degree - Environmental Sciences
Austin Community College
Austin, TX12.2027
BBA - Marketing
Inter American University of Puerto Rico Aguadilla
Aguadilla, PR05.2019
High School Diploma -
Juan Suarez Pelegrina
Aguadilla, Puerto Rico05.2019
Skills
- Delivery
- Delivery payment collection
- Customer service
- Soft skills
- Relationship building
- Friendly
- Positive attitude
- Decision-making
- Punctual
- Responsible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mobile Expert
T-Mobile
02.2020 - 08.2020
Domino's Assistant Manager
Domino's Pizza
01.2020 - Current
No Degree - Environmental Sciences
Austin Community College
BBA - Marketing
Inter American University of Puerto Rico Aguadilla
High School Diploma -
Juan Suarez Pelegrina
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