Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yadiel Ocasio

Merritt Island,FL

Summary

Adept System Integrator & Support Technician with a proven track record at enhancing system performance by 30% through expert hardware configuration. Skilled in virtualization technologies such as kvms and fostering customer relations, I excel in translating complex technical challenges into actionable solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

System Integrator & Support Technician

Self
09.2022 - Current
  • Delivered support for problem identification, diagnosis and issue resolution.
  • Performed software installations and upgrades to Linux or Windows operating systems.
  • Created nightly jobs for database backups.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Trained users on how to operate components and systems.
  • Managed high levels of call flow and responded to technical support needs.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Tested new software and hardware prior to deployment.
  • Diagnosed and troubleshot hardware, software and network issues.

Mail Handler

United States Postal Service, USPS
08.2021 - 09.2022
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Used automated mail processing equipment to sort and collate mail.
  • Developed strategies to speed up mail mail sorting and delivery processes.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Proved successful working within tight deadlines and a fast-paced environment.

Desktop Support Technician

American University of Puerto Rico
02.2019 - 02.2021
  • Purchased, setup and installed new computers.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Generated reports to track performance and analyze trends.

Co-Manager

Ocasio Corporation
01.2017 - 01.2019
  • Maintained team efficiency & morale by delegating daily tasks, monitoring output and rewarding positive contributions.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

No Degree - Business Administration And Management

American University of Puerto Rico
Bayamon, PR

Skills

  • Systems Analysis
  • Performance Optimization
  • User Training
  • Hardware Configuration
  • System Upgrades
  • Threat Assessment
  • Technical Support
  • Hardware troubleshooting
  • Software Installation
  • Virtualization Technologies

Certification

CompTia Fundamentals

Timeline

System Integrator & Support Technician

Self
09.2022 - Current

Mail Handler

United States Postal Service, USPS
08.2021 - 09.2022

Desktop Support Technician

American University of Puerto Rico
02.2019 - 02.2021

Co-Manager

Ocasio Corporation
01.2017 - 01.2019

No Degree - Business Administration And Management

American University of Puerto Rico

Similar Profiles

CREATE PROFILE
Yadiel Ocasio