Yadiel Rivera Alameda
Mount Dora,FL
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at McDonald's. Proven ability to enhance customer satisfaction and foster teamwork. Skilled in cleaning and sanitation, ensuring a safe environment. Recognized for building strong client relationships, resulting in high retention rates and loyalty. Quick learner with excellent verbal communication skills.
Overview
4
4
years of professional experience
Work History
Barber
Barber Studio
Leesburg, FL
08.2024 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Manager
McDonald's
Leesburg, FL
03.2024 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Lead
McDonald's
Mount Dora, FL
08.2021 - 03.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma -
Apopka High School
Apopka, FL05.2021
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Cleaning and sanitation
Languages
Spanish
Native or Bilingual
Timeline
Barber
Barber Studio
08.2024 - Current
Manager
McDonald's
03.2024 - 09.2024
Team Lead
McDonald's
08.2021 - 03.2024
High School Diploma -
Apopka High School