YADIER MIGOYA
Miami,Florida
Summary
Accomplished Advisor at Rob Lambdin's University Dodge, adept in relationship building and service strategy, excelled in surpassing service goals through innovative marketing tactics. Recognized for exceptional customer service, leveraged industry knowledge and analytical thinking to enhance client satisfaction. Demonstrated proficiency in negotiation, ensuring top-quality service delivery and revenue maximization. Experienced Service Advisor with background in facilitating customer service operations and boosting client satisfaction. Possess strong skills in communication, problem-solving, and multitasking to ensure smooth dealership processes. Notable ability to build positive relationships with customers and foster loyalty through trust and transparency. Significant contributions include streamlining service procedures for increased efficiency.
Overview
5
5
years of professional experience
Work History
Service Advisor
Rob Lambdin's University Dodge
Davie, FL
01.2024 - Current
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Followed up with existing customers regarding past services performed on their vehicles.
- Participated in ongoing training activities related to automotive technology advancements.
- Ensured that all customer inquiries were handled promptly and accurately.
- Upsold additional products or services when appropriate.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Resolved customer complaints in an efficient and courteous manner.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
BDC Agent
Doral Toyota
Miami, FL
11.2023 - 02.2024
- Monitored and responded to internet sales leads from company website and third party sites.
- Cross-sold additional products and services to purchasing customers.
- Updated customer records with accurate contact information and notes regarding interactions.
- Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Developed relationships with potential customers by providing helpful advice about products and services offered by the dealership.
- Scheduled service appointments for customers as needed.
- Collaborated with new customers to give details about company offerings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Porter
Infiniti Coral Gables
Miami, FL
10.2022 - 10.2023
- Completed routine maintenance checks, notifying management of needed repairs.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Greeted customers and provided assistance with their needs.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Prepared outgoing shipments by packing items according to company guidelines.
- Moved and worked with vehicles to support sales activities.
- Loaded customer orders into vehicles for transport.
- Worked effectively in team environments to make the workplace more productive.
Process Assistant
Amazon
Miami, FL
08.2020 - 12.2022
- Monitored process performance to ensure compliance with established standards.
- Assisted in developing strategies for streamlining operations through automation initiatives.
- Identified areas for improvement and recommended solutions to optimize processes.
- Participated in meetings with internal teams to discuss process changes or modifications.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL06-2022
Skills
- Client relationship management
- Service awareness
- Vehicle assessment
- Clerical support
- Service order flow
- Service estimates
- Service recommendations
- Reporting and documentation
- Inventory management
- Workflow management
- Problem-solving
- Excellent communication
- Empathy and understanding
- Promotional expertise
- Customer service experience
- Customer relationship management
- Fluent in English and Spanish
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Service Advisor
Rob Lambdin's University Dodge
01.2024 - Current
BDC Agent
Doral Toyota
11.2023 - 02.2024
Porter
Infiniti Coral Gables
10.2022 - 10.2023
Process Assistant
Amazon
08.2020 - 12.2022
Associate of Arts - Business Administration
Miami Dade College
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