Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yadier Suarez Alfonso

Bradenton,FL

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Positive and upbeat front desk agent successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Communicative with 8 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Longboat Key Club
Longboat Key, FL
07.2023 - Current
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Sales of products in our local stores.
  • Provided excellent customer service while upholding company policies.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Resolved customer complaints promptly and courteously.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Inputted guest information into computer system accurately and securely.
  • Processed payments accurately and efficiently.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Addressed customer needs in a timely manner.
  • Managed cash drawer responsibly throughout shift.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Provided information about hotel amenities, services, and local attractions.
  • Verified accuracy of room rates and other charges during check-in process.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Computed bills, collected payments and made change for guests.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Verified customer credit to establish payment method for accommodations.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Input and confirmed reservations for guests.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Assisted guests at check-in, providing information on various services within hotel.

English Language Instructor & Guide

Sochi summer Camp
Krasnaya Poliana, Sochi
06.2021 - 09.2021
  • Provided individualized instruction to students of all ages and backgrounds.
  • Assessed student progress using standardized tests and other evaluation tools.
  • Created lesson plans that incorporated both grammar and conversational skills.
  • Conducted regular meetings with parents to discuss student progress.
  • Utilized a variety of teaching methods, including lectures, role-playing, audio-visual materials, and hands-on activities.
  • Encouraged students to practice speaking English in class through group discussions.
  • Designed interactive activities to engage students in the learning process.
  • Monitored student performance on assignments and provided feedback as needed.
  • Employed different strategies to help ESL learners improve pronunciation and accent reduction skills.
  • Organized field trips to reinforce classroom instruction with real-world experiences.
  • Collaborated with colleagues on projects related to teaching English as a second language.
  • Supported extra-curricular activities such as book clubs or drama clubs.
  • Promoted cultural awareness by introducing students to various aspects of British culture.
  • Provided guidance on how best to utilize available resources for language learning.
  • Met with parents at planned meetings and in ad hoc conversations to discuss student challenges, behavior modification and performance.
  • Administered timed reading, writing, speaking and comprehension exams to students.
  • Wrote custom materials for teaching concepts and material to supplement or replace standard materials to add interest, focus on specific concepts and meet learning needs of student population.
  • Consulted with students to identify reasons for poor performance, gain understanding of personal struggles outside classroom and devise plans for remediation.

Motel Manager

Restaurant Litoral Matancero
Matanzas, Matanzas
07.2016 - 01.2020
  • Developed and implemented policies and procedures to ensure customer satisfaction.
  • Supervised staff, including hiring, training and scheduling of employees.
  • Monitored the performance of all motel departments to ensure quality service.
  • Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.
  • Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
  • Organized special events for guests such as promotional activities or special dinners.
  • Prepared reports on occupancy rates, revenues and expenses for management review.
  • Resolved customer complaints in a timely manner by providing excellent customer service.
  • Maintained inventory levels for supplies needed in the motel operations.
  • Coordinated with outside vendors to provide additional services such as laundry or housekeeping.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.

Head Waiter

Restaurant Litoral Matancero
Matanzas, Matanzas
02.2016 - 01.2020
  • Trained new waiters on food service procedures and customer service standards.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Provided assistance in resolving customer complaints in a professional manner.
  • Greeted customers and escorted them to their tables.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
  • Assigned serving staff to specific stations throughout the restaurant.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Verified that all items ordered were delivered correctly to each table.
  • Calculated charges, issued table checks and collected payments from customers.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
  • Adhered to cash handling policies when accepting payments from customers.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Consistently monitored dining room ambiance including music levels, lighting, decorations.
  • Monitored wait staff performance and provided feedback when necessary.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Assisted servers with taking orders from customers as needed during peak hours.
  • Prepared seating charts for large parties.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Verified that all dishes served met quality standards established by the restaurant's management team.
  • Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
  • Implemented new POS system and trained staff members on use.
  • Inspected dishes before they were served for presentation and temperature accuracy.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
  • Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Checked menus to ensure accuracy of prices, ingredients, and preparation methods prior to service periods.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Supervised busboys to ensure proper cleaning of tables between guests.
  • Performed regular inventory checks on supplies such as napkins, utensils, and condiments, ordering additional supplies as needed.
  • Maintained an accurate record of all orders taken by waitstaff.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Increased product sales by designing new menus and training employees on salesmanship.
  • Trained new employees to perform duties.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Presented menus and answered questions regarding items.
  • Informed customers of daily specials and signature menu items.
  • Set up tables in between patrons to reduce wait times.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Filled condiments and napkin containers during slack periods.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Responded to ad hoc cleaning duties at end of shift.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Stocked service areas with supplies during slow periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Education

High School Diploma -

Pre-University School
Matanzas, Matanzas
10-2020

High School Diploma -

Language School
Matanzas, Matanzas
07-2015

Skills

  • Safety and Security Procedures
  • Guest Relations
  • Transportation Information
  • Report Generation
  • Guest Amenities
  • Front Office Support
  • Room Assignments
  • Credit and Cash Payments
  • Information Protection
  • Inventory Oversight
  • POS Systems
  • Documentation
  • Word Processing
  • Fluent in Spanish and English
  • Training and Mentoring
  • Hospitality Services
  • Office Management
  • Problem-Solving Skills
  • Reservations
  • Reporting Capabilities
  • Transaction Processing
  • Administrative Skills
  • Oral and Written Communications
  • Supply Replenishment
  • Listening Skills
  • Team Oversight
  • Sales Expertise
  • Guest Services
  • Cash Handling
  • Payment Oversight
  • Housekeeping
  • Conflict Management
  • File Management
  • Conflict and Issue Documentation
  • Customer Service
  • Microsoft Office

Timeline

Front Desk Agent

Longboat Key Club
07.2023 - Current

English Language Instructor & Guide

Sochi summer Camp
06.2021 - 09.2021

Motel Manager

Restaurant Litoral Matancero
07.2016 - 01.2020

Head Waiter

Restaurant Litoral Matancero
02.2016 - 01.2020

High School Diploma -

Pre-University School

High School Diploma -

Language School
Yadier Suarez Alfonso