Summary
Overview
Work History
Education
Extracurricular Activities
Timeline
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Yadikaer(Kar) Yasheng

Oxon Hill,MD

Summary

Self-motivated and customer-focused professional with a diverse background in hospitality and service roles. Experienced in delivering exceptional customer experiences through effective communication, attention to detail, and a strong work ethic. Proven ability to adapt to fast-paced environments, maintain composure during busy periods, and provide seamless service. Trusted as an interim manager for shifts, showcasing leadership and reliability. A dedicated team player, known for stepping in to assist coworkers and maximize team efficiency. Seeking to leverage these skills and experiences in a role dedicated to supporting and enriching the lives of children on the spectrum.

Overview

9
9
years of professional experience

Work History

Food Delivery Driver

DoorDash
06.2023 - Current
  • Driven and Self-Motivated: Consistently worked 12 hour shifts, 6 days a week, showcasing a strong work ethic and dedication to providing timely and reliable delivery services to customers.
  • Efficient Problem Solver: Effectively communicated with customers and restaurants in the event of order discrepancies, swiftly resolving issues to ensure a positive experience for both parties.
  • Reliable Delivery Professional: Maintained a consistent track record of on-time deliveries, earning "Top Dasher" for my reliability and dependability among customers and restaurant partners alike.
  • Detail-Oriented Approach: Paid meticulous attention to order accuracy and special instructions, ensuring every delivery has met customer expectations.
  • Customer-Centric Service: Prioritized customer satisfaction, going the extra mile to provide exceptional service and create a positive and memorable experience with each delivery.

Server

Peter Changs
11.2022 - 05.2023
  • Efficient and Attentive Server: Managed all tasks with precision and efficiency, ensuring a seamless dining experience for guests. From taking orders to delivering meals and handling payments, every step was paced promptly and flawlessly.
  • Mouthwatering Descriptions: Mastered the art of describing each dish in a tantalizing and appetizing manner, skillfully upselling menu items to increase total sales while having a good impression on the guests.
  • Team Player Extraordinaire: Went above and beyond to support fellow servers, whether it was assisting with ordering, running food, or stepping in wherever help was needed. This collaborative approach ensured the entire team operated smoothly and guests received exceptional service at all times.
  • Trusted Interim Manager: Stepped up to manage shifts in the absence of the manager, demonstrating trustworthiness and a strong work ethic. Led the team with confidence and ensured smooth operations during these periods, maintaining the restaurant's high standards of service.

Barista

Starbucks
10.2020 - 02.2022
  • Skillful Barista Trainer: Learned and mastered the art of beverage crafting, then shared my expertise by training new employees in the techniques and nuances I had learned or discovered, sharpening the knowledge and the skill of the team.
  • Calm Amidst the Storm: Maintained composure during intense rushes, especially during conventions that brought a constant stream of customers. These high-pressure situations helped me developed composure in times of stress,
  • Team Efficiency Whisperer: Recognized my coworkers' strengths and weaknesses, intuitively switching positions to maximize our efficiency without the need for explicit communication. This fluidity in roles ensured a seamless operation during busy periods, creating a well-oiled team dynamic.
  • Personalized Connections: Developed strong bonds with the regular guests, becoming their trusted barista who knew their orders by heart. This personalized touch not only made their visits more enjoyable but also provided comfort in knowing their drinks would always be made exactly to their liking.

Host

Peter Changs
07.2019 - 03.2020
  • Cultural Harmony: Used my fluency in Chinese to create a heartfelt connection with Chinese-speaking guests, ensuring they felt not just welcomed, but truly understood and valued.
  • Menu Mastery: Swiftly memorized the entire menu and its corresponding numbers, a necessity with our traditional POS system. This allowed for smooth and efficient ordering, enhancing productivity translating into quicker production time.
  • Reliable Team Support: Eagerly picked up extra shifts whenever called upon, supporting the team to maintain our stable structure and framework to ensure overall guest satisfaction.
  • Building Bonds, Creating Joy: Nourished deep friendships with coworkers, fostering a positive and supportive work environment. These connections extended beyond the restaurant, as we still share moments of joy together to this day.

Server/Host

Queen Amannisa
08.2015 - 10.2018
  • Provided Exceptional Customer Service: Created a warm and welcoming atmosphere for guests, prioritizing their comfort and satisfaction throughout their dining experience.
  • Adaptability and Flexibility: Successfully managed a dynamic and fast-paced environment, quickly adapting to changing priorities and guest needs.
  • Effective Communication Skills: Actively engaged with guests, listening attentively to their preferences and dietary needs to provide the best personalized recommendations.
  • Collaborative Team Player: Worked closely with kitchen staff and fellow servers fostering collectively a positive and cohesive working experience.
  • Problem-Solving Abilities: resourcefully addressed guest concerns and resolved conflicts aiming for positive outcomes for all parties involved.
  • Continuous Improvement: Proactively sought feedback from peers to enhance personal growth, demonstrating a commitment to improve on a compound basis.

Education

High School Diploma -

Yorktown High School
Arlington
01.2021

Extracurricular Activities

  • REC Soccer April 2017- Jan 2020
  • Culture Club Sept 2017 - June 2018
  • Best buddies club Sept 2019- June 2020
  • UAC Annual Soccer Cup July 2022 - Present



Timeline

Food Delivery Driver

DoorDash
06.2023 - Current

Server

Peter Changs
11.2022 - 05.2023

Barista

Starbucks
10.2020 - 02.2022

Host

Peter Changs
07.2019 - 03.2020

Server/Host

Queen Amannisa
08.2015 - 10.2018

High School Diploma -

Yorktown High School

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Yadikaer(Kar) Yasheng