Yadimar Castro
Passaic,NJ
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Call Center Representative
Pink Breast Center
03.2022 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Front Desk Receptionist
New Jersey Eye and Ears
01.2021 - 12.2021
- Serves visitors by greeting, welcoming, and directing them appropriately
- Directing guests and answering their questions
- Informs visitors by answering or referring inquiries
- File important documents and keep them well organized
- Verifying patients' insurance to see if it is still active
- Faxing patients' consultation letter to their primary doctor
- Receive, sort and distribute daily mail/deliveries
- Responsible for basic data entry as assigned
- Takes messages and communicates them to appropriate enquirers
- Calculated bills for services rendered and collected and processed patients' payments
- Answered high volume of phone calls, booked appointments, and greeted clients
- Obtained referrals for services from their primary doctor.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Home Health Aide
Caring People
12.2017 - 11.2018
- Assist the patient in the activities of daily living
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Meal preparation
- Medication reminder
- Checking a patient's temperature and pulse rate
- Light housekeeping
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
Secretary/Dispatcher
Daniela Transportation LLC
04.2017 - 07.2017
- Receiving emergency and non-emergency calls and record significant information
- Answering the phone Receive and dispatch orders for products or deliveries
- Prioritize calls according to urgency and importance
- Enter data in computer system and maintain logs and records of calls, activities and other information.
Temp Sale Associate
Carter's
09.2016 - 01.2017
- Greeting customers
- Operating cash registers
- Maintaining sales floor appearance
- Directing customers to merchandise.
Sale Associate
Marshalls
06.2015 - 01.2016
- Acquired money in the form of cash, check, or credit card from patrons in exchange for clothes or food
- Assisted in display of merchandise
- Explained the use and advantage of merchandise to customers
- Provided advice to clients regarding particular products or services
- Greeted customers and determined their needs and wants
- Escorted customers to the correct aisles.
Home Health Aide
Eleanora Frankle
06.2013 - 06.2015
- Performed home management tasks including housekeeping, laundry, shopping and errands
- Assisted with bathing, dressing and grooming
- Aided with toileting, including use of bedpan, commode or toilet
- Abetted with transfers and ambulation including use of cane, walker, and wheelchair.
Education
Diploma -
Passaic High School
Passaic, NJ06.2013
Skills
- 60 WPM
- HHA
- Google Suite (5 years)
- Microsoft Office (5 years)
- Google Docs
- Microsoft Word
- Typing
- Front Desk
- Laundry
- Babysitting
- Childcare
- Meal Preparation
- Office Organization
- File Management
- Supply Management
- Call Routing
- File Organization
- Cash Handling
- Customer Service
- Scheduling
- Problem-Solving Skills
Certification
Drivers License
Additional Information
Skills
Proficient with computer software and applications including: Microsoft Word, PowerPoint, Excel,
Google Chrome, Google Docs and Internet Explorer. Typing: 50 wpm.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist/Call Center Representative
Pink Breast Center
03.2022 - Current
Front Desk Receptionist
New Jersey Eye and Ears
01.2021 - 12.2021
Home Health Aide
Caring People
12.2017 - 11.2018
Secretary/Dispatcher
Daniela Transportation LLC
04.2017 - 07.2017
Temp Sale Associate
Carter's
09.2016 - 01.2017
Sale Associate
Marshalls
06.2015 - 01.2016
Home Health Aide
Eleanora Frankle
06.2013 - 06.2015
Diploma -
Passaic High School
Drivers License
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