Yadimes Rosario
The Bronx,NY
Summary
Dynamic professional with extensive experience in customer service and team collaboration at Fonseca Group. Proven ability to enhance customer satisfaction and resolve conflicts effectively. Skilled in cash register operation and inventory management, consistently exceeding performance targets while maintaining a safe and organized environment. Committed to delivering high-quality service and fostering team success.
Overview
8
8
years of professional experience
Work History
Cashier
Falcon Multiservices
08.2024 - 04.2025
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Manager
Fonseca Group
12.2022 - 08.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Warehouse Worker
Samsung Warehouse
02.2017 - 12.2022
- Consistently lifted materials weighing as much as [Number] pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Exceeded daily production targets consistently through dedication to efficient task completion while minimizing errors or delays in the process.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Collaborated with team members to streamline production processes, increasing overall productivity without sacrificing product quality.
- Assisted in inventory audits to maintain accurate records and minimize discrepancies between physical stock levels and system data.
Education
Colegio Technicolor La Redención
Dominican Republic No Degree - English-as-a-Second-Language Education
Florida National University
Hialeah, FLLanguages
English
Full Professional
Spanish
Native or Bilingual
Skills
- Customer service
- Team collaboration
- Cash register operation
- Product knowledge
- Cash drawer balancing
- Refunds and exchanges
- Daily reporting
- Retail merchandising
- Identification checks
- Checkout monitoring
- Packaging and labeling
- Warehouse safety
- Clear communication
- Sorting and labeling
- Order picking and processing
- Shipping and receiving
- Inventory management
- Shipping documentation
- Product management
- Multitasking and organization
- Time management
Timeline
Cashier
Falcon Multiservices
08.2024 - 04.2025
Manager
Fonseca Group
12.2022 - 08.2024
Warehouse Worker
Samsung Warehouse
02.2017 - 12.2022
Colegio Technicolor La Redención
No Degree - English-as-a-Second-Language Education
Florida National University
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