Summary
Overview
Work History
Education
Skills
Timeline
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Yadira Altamirano

West Valley City,UT

Summary

Proven leader in enhancing operational efficiency and customer satisfaction at DHL Supply Chain, adept in database management and customer service. Excelled in multitasking and prioritizing tasks, achieving significant reductions in data entry errors and improving customer relations. Skilled in mentoring teams towards achieving excellence in inventory accuracy and service quality, without exceeding a 55-word limit. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Clerk

DHL Supply Chain
10.2017 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.

Inventory Specialist

Parker Hannifin Corp.
08.2012 - 10.2017
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.

Store Manager

Wendys International
01.2001 - 07.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.

Education

High School Diploma -

East High School
Salt Lake City, UT
05.1996

Skills

Telephone Etiquette

Customer Satisfaction

Cash Handling

Cash Management

Administrative Support

Database entry

Prioritization

Document Management

Database Management

Quality Control

Basic accounting

Schedule and calendar management

Quality Management

File and database management

Calendar Management

Operations Support

Multitasking

Customer Service

Timeline

Clerk

DHL Supply Chain
10.2017 - Current

Inventory Specialist

Parker Hannifin Corp.
08.2012 - 10.2017

Store Manager

Wendys International
01.2001 - 07.2012

High School Diploma -

East High School

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Yadira Altamirano