Yadira Ayala
Waukegan,IL
Summary
Dedicated Language Liaison Professional (Spanish) seeking to enhance business relations as a company liaison. Committed to fostering positive connections with vendors and clients through effective communication and cultural understanding. Highly organized and experienced with strong time management skills and the ability to prioritize tasks efficiently. Proven track record of facilitating collaboration in diverse environments to drive successful outcomes.
Overview
9
9
years of professional experience
Work History
Language Liaison
Waukegan Distric #60
Waukegan , IL
12.2023 - Current
- Interpreted verbal conversations between individuals with limited English proficiency.
- Facilitated administration meetings with parents
- Managed communication with parents through administration phone calls
- Facilitated communication between parents and healthcare professionals through phone conversations.
- Developed effective communication skills through counselor phone calls with parents
- Supported colleagues by providing assistance with translations as needed.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Translated written texts from one language to another accurately and efficiently.
SHIPPING COOKIE ORDERS
Carols Cookies
Northbrook, IL
10.2016 - 07.2023
- Packaged items with appropriate materials to prevent damage during shipping
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Quality checked (cookies) components to determine conformance to specifications, disposing of any unacceptable cookies
- Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands
- Supervised team of (6) employees working with [packing cookies in a gift box] equipment, maintaining safety and cultivating productive atmosphere
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Packaged [gift boxes]+ completed products per day and efficiently prepared shipments
- Created and maintained production schedules based on employee productivity, company needs and seasonal plans
- Made sure I had enough enough material and inventory to complete my task of the day.
CALL CENTER REPRESENTATIVE
USA Vein Clinics
Northbrook, IL
03.2016 - 06.2016
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Accurately documented calls and caller information in [patient chart] software and made updates to data as needed
- Explained key information regarding products and services to customers to encourage informed decision-making
- Shared detailed information regarding [Procedure] options to help customers make decisions
- Schedule appointments
- Made call backs to reschedule appointments or see if they wanted to schedule first time appointment
- Make new patient chart
- Checked Insurence before making appointments.
Education
High School Diploma -
Waukagan High School
Waukegan, IL05.2016
Skills
- Merchandise restock
- Boxing and labeling
- Workload priorities
- Quality control
- Basic math
- Friendly, positive attitude
- Fluent in Spanish
- Basic computer skills
- Confidentiality
- Attention to Detail
- Ethical Codes
- Professionalism
- Organizational skills
- Teamwork and collaboration
- Self-Motivation
- Proofreading
Languages
English
Professional
Spanish
Professional
Timeline
Language Liaison
Waukegan Distric #60
12.2023 - Current
SHIPPING COOKIE ORDERS
Carols Cookies
10.2016 - 07.2023
CALL CENTER REPRESENTATIVE
USA Vein Clinics
03.2016 - 06.2016
High School Diploma -
Waukagan High School
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