Yadira Carrillo

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.