YADIRA CRUZ
Corpus Christi,TX
Summary
Accomplished and energetic Local Recourse Planner/cashier/Hemodialysis technician with a solid history of achievement in Workforce management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include aid the business in micromanaging to the clients needs, handle a fast pace, multi- tasked, detail and deadline oriented work load while maintaining excellent customer service and recognized and rewarded as Best employee for ensuring timely, correct deadlines for all good/services received. Experienced in helping clinical and surgical professionals diagnose and treat chronic and acute patient concerns. Well-organized and level-headed in both routine and emergency situations. Competent in using and monitoring equipment, updating records and comforting patients during difficult times. Established Patient Care Technician offering CPR certified, clinical training in acute care, medical-surgical, skilled nursing, psychiatric, geriatric and rehabilitation units. Administered and assisted with glucose testing, injections, feedings and colostomy care. Proficient in nursing documentation, assessment and decision-making. Calm and effective in pressured and emergent situations. Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality. Sharp professional with several years of experience in role. Handling ventilator setting changes and performing diagnostic tests on patients from toddler through adult. Communicative professional delivering client needs, conducting assessments and planning treatments. Providing dedicated respiratory care following physician orders. Pursuing role dedicated to helping patients achieve optimum outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Holdings Inc.
Corpus Christi, TX
10.2023 - Current
- Provided emotional support to patients undergoing hemodialysis treatments by listening attentively and responding compassionately.
- Participated in team meetings with physicians and other healthcare professionals to discuss new techniques or procedures related to hemodialysis.
- Cleaned and maintained equipment used for dialysis treatments according to safety protocols.
- Observed infection control policies at all times when interacting with patients or handling medical equipment.
- Ensured proper functioning of dialyzer reprocessing equipment according to manufacturer's instructions.
- Provided education to patients regarding diet, lifestyle modifications, nutrition, fluid management and medication compliance.
- Assisted nursing staff with various duties such as changing linens, stocking supplies or preparing meals for patients.
- Ordered supplies needed for hemodialysis treatments from vendors or suppliers as necessary.
- Reported any malfunctions in equipment or supplies immediately to supervisor or designated personnel.
- Performed pre-treatment patient assessments, including vital signs and weight measurements.
- Inspected all medical instruments prior to use on each patient to ensure sterility and safety.
- Conducted laboratory tests on blood samples taken from patients before and after dialysis sessions.
- Assisted nurses in providing patient care by performing tasks such as taking vital signs or collecting specimens.
- Monitored patients during dialysis treatments for adverse reactions or changes in condition.
- Operated water purification systems that produce high quality water used in hemodialysis processes.
- Maintained accurate records of patient treatments, including the type of treatment received, duration of treatment and any other relevant information.
- Administered medications prescribed by physician prior to, during, and after dialysis treatment.
- Assisted physicians with technical procedures such as arteriovenous fistula cannulation and hemodialysis treatments.
- Calibrated machines used for hemodialysis treatments according to established protocols.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Transported patients from rooms and prepared for treatments.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Transported patients to and from rooms and prepared for treatments according to individual specifications.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Coordinated scheduling of patient appointments to optimize clinic workflow.
- Monitored patient reactions and machine operation during dialysis treatment.
- Responded to and managed emergency situations during dialysis treatments.
- Documented all patient information accurately in their medical records.
- Maintained a clean and organized work environment in compliance with healthcare regulations.
- Discontinued dialysis treatment according to established procedures.
- Conducted pre- and post-treatment assessments of patients, including vital sign monitoring.
- Participated in continuous education to stay updated on dialysis technology advancements.
- Provided emotional support and guidance to patients undergoing dialysis treatment.
- Administered medications as prescribed by the overseeing physician during dialysis sessions.
- Assisted in the development of quality improvement initiatives for dialysis services.
- Performed routine maintenance on dialysis equipment to ensure optimal functionality.
- Managed inventory of dialysis supplies and reordered as necessary.
- Conducted water treatment analysis to ensure purity for dialysis procedures.
- Set up and operated dialysis machines to provide patient care.
- Ensured strict adherence to safety protocols and infection control measures.
- Trained new dialysis technicians on machine operation and patient care procedures.
- Calculated and adjusted dialysis machine settings based on patient prescriptions.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Assisted patients in understanding the dialysis process and answering their questions.
- Communicated effectively with patients, families, and healthcare professionals to enhance patient care.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Calculated numerical data for medical activities.
- Created databases to store electronic data.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Used restrictive devices and patient-shielding techniques to minimize patient and staff radiation exposures.
- Instructed patients in use of assistive equipment.
- Developed procedures for data management.
- Adjusted settings or positions of medical equipment.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Cleaned medical equipment or facilities.
- Conducted research to increase knowledge about medical issues.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Assisted in training technicians, medical students or other staff members.
- Communicated with management or other staff to resolve problems.
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
- Communicated test or assessment results to medical professionals.
Cashier
Stripes
Corpus Christi, TX
10.2014 - 07.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Sort, count, and wrap currency and coins
- Supervise others and provide on-the-job training
- Stock shelves, and mark prices on shelves and items
- Offer customers carry-out service at the completion of transactions
- Issue trading stamps, and redeem food stamps and coupons.
Local Resourse Planner ( L.R.P) Workforce manager
The Results Companies
Corpus Christi, TX
09.2009 - 05.2015
- Use computers for various applications, such as database management or word processing
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
- Arrange conference, meeting, or travel reservations for office personnel
- Conduct searches to find needed information, using such sources as the Internet
- Manage projects or contribute to committee or team work
- Learn to operate new office technologies as they are developed and implemented
- Supervise other clerical staff and provide training and orientation to new staff
- Train and assist staff with computer usage
- Prepare conference or event materials, such as flyers or invitations.
Education
High School Diploma - medical
Del Mar College
Corpus Christi, TX06.2009
Diploma -
Moody High School
01.2009
Skills
- Customer and Personal Service
- Active Listening
- Speaking
- Social Perceptiveness
- Critical Thinking
- Sales and Marketing
- Judgment and Decision Making
- Monitoring
- Time Management
- Coordination
- Reading Comprehension
- Negotiation
- Instructing
- Persuasion
- Public Safety and Security
- Active Learning
- Management of Personnel
- Resources
- Computers and Electronics
- Systems Evaluation
- Administration and Management
- Complex Problem Solving
- Systems Analysis
- Telecommunications
- Operation Monitoring
- Operation and Control
- Personnel and Human Resources
- Foreign Language
- Troubleshooting
- Operations Analysis
- Quality Control Analysis
- Equipment Sterilization
- Patient Monitoring
- Patient Positioning
- Medication Administration
- HIPAA Compliance
- Healthcare regulations
- Sample Collection
- HIPAA
- Alarm response
- Equipment Calibration
- Treatment Documentation
- Patient records administration
- Team Collaboration
- Maintaining dialysis equipment
- Hemodialysis treatment
- Direct Patient Care
- Emergency Response
- Patient Education
- Disposing of biohazardous waste
- Patient Health Education
- Patient Care
- Safety Monitoring
- Patient relationship management
- Specimen handling
- Patient Observation
- Infection control standards
Timeline
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Holdings Inc.
10.2023 - Current
Cashier
Stripes
10.2014 - 07.2016
Local Resourse Planner ( L.R.P) Workforce manager
The Results Companies
09.2009 - 05.2015
High School Diploma - medical
Del Mar College
Diploma -
Moody High School
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