Yadira Cuevas
El Paso,TX
Summary
Highly efficient clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Clerk
Region 19 Head Start
01.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Maintained daily attendance record of students in school.
- Organized and managed school records, student documentation and administrative communications.
- Kept in contact with parents and updated regarding child's progress and attendance.
Receptionist
Pasitos Clinic
09.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Member Service Representative
GECU
02.2021 - 08.2021
- Responsible for proper receipt and disbursement of money to and from members
- Responsible for furnishing information to the members about the credit union and its other services
- Processes various transactions at the member service representative window, including, posting withdrawals, loan payments, deposits, line of credit advances, etc.
- Cross-sold bank services and products to uplift customer investments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
GC Services LP
01.2017 - 12.2020
- Accepted and processed customer payments with credit cards
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Assistant Manager
Rack Room Shoes
04.2013 - 12.2016
- Associated customers in understanding their available options and helped them select the right service
- Proper paperwork for opening and closing shift.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
No Degree - Psychology
El Paso Community College
El Paso, TX12.2025
High School Diploma -
Irvin High School
El Paso06.2013
Skills
- Cash Management
- Attention to detail
- Dependable
- Team Player
- Communication
- Multi-tasking
- Office Organization
- Customer Retention
- Transcription
- Operational Requirements
- Administrative Duties
- File Review
- Efficient Data Entry
- Email Correspondence
- Microsoft Office
- Team Goals
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clerk
Region 19 Head Start
01.2023 - Current
Receptionist
Pasitos Clinic
09.2021 - 05.2022
Member Service Representative
GECU
02.2021 - 08.2021
Customer Service Representative
GC Services LP
01.2017 - 12.2020
Assistant Manager
Rack Room Shoes
04.2013 - 12.2016
No Degree - Psychology
El Paso Community College
High School Diploma -
Irvin High School
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