Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yadira Dimas

Cleveland,MS

Summary

Proven Loan Agent at Republic Finance, adept in loan structuring and bilingual communication, excelled in fostering client relationships, enhancing repeat business, and cross-selling with a goal-oriented approach. Demonstrated exceptional teamwork and professionalism across roles, significantly improving customer satisfaction and operational efficiency.


Results-driven lending professional with solid experience in loan processing, underwriting, and customer service. Known for strong analytical skills, effective communication, and ability to navigate complex financial regulations. Demonstrates collaborative skills and adaptability, ensuring seamless teamwork and consistent achievement of objectives. Proficient in risk assessment, credit analysis, and client relationship management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Loan Agent

Republic Finance
10.2022 - Current
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Approved loans within established limits and escalated loans exceeding limits to supervisors.
  • Identified opportunities for cross-selling additional financial products, boosting overall revenue generation capabilities.
  • Provided exceptional customer service throughout the entire loan process, earning consistently high satisfaction ratings from clients.
  • Collaborated with underwriters to expedite loan approvals and secure better terms for clients.
  • Obtained and compiled copies of applicant credit histories, corporate financial statements and other financial information.

Daycare Teacher's Assistant

Tiny Tots Child Development Center
07.2021 - 10.2022
  • Set up playroom and childcare areas for safety and cleanliness.
  • Established safe play environment for children.
  • Encouraged child involvement in classroom experiences and group interaction.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Collaborated with instructors to develop engaging lesson plans.

Customer Service Representative

Sakura Hibachi & Sushi
01.2018 - 06.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.

Education

Associate of Applied Science - Business Administration

Mississippi Delta Community College
Moorhead, MS
07.2022

Skills

  • Loan structuring
  • Teamwork capabilities
  • Professionalism and Ethics
  • Goal-oriented mindset
  • Team Player
  • Cash Handling
  • Bilingual in Spanish & English
  • Organizational Skills
  • Microsoft Office
  • Data Entry

Certification

Technical Certificate in Business Management Technology

Languages

Spanish
Native or Bilingual

Timeline

Loan Agent

Republic Finance
10.2022 - Current

Daycare Teacher's Assistant

Tiny Tots Child Development Center
07.2021 - 10.2022

Customer Service Representative

Sakura Hibachi & Sushi
01.2018 - 06.2019

Associate of Applied Science - Business Administration

Mississippi Delta Community College

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Yadira Dimas