Yadira DORTA
Arlington,TX
Summary
- Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
- Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
- Friendly Sales Supervisor with over [Number] years of experience managing a sales team and ensuring effective results. Skilled in providing direction, motivation and guidance to sales teams. Adept in hiring and training new employees. Knowledgeable in all legal compliance procedures.
- Proficient Sales Supervisor with a knack for motivating sales team to increase overall performance. Well-versed in reports generation, purchase orders, product delivery and customer issues resolution. Qualified to hire, train and develop sales staff.
- Ethical Sales Supervisor with extensive sales experience, positive interaction skills and knowledge of marketing techniques. Creates dynamic sales team for optimum performance. Skilled in interacting with employees and customers.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist/Housekeeper
MCR Industries
2018.06 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Helped office staff prepare reports and presentations for internal or client-related use.
Store General Manager
Payless Shoe Source
2010.06 - 2024.03
- Increased store profitability by implementing cost-saving measures and optimizing inventory management.
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
- Developed and executed successful sales strategies to increase revenue and meet company targets.
- Led team of associates in achieving business goals, providing ongoing coaching and performance feedback.
- Implemented staff training program to enhance product knowledge and improve overall customer service experience.
- Oversaw visual merchandising efforts to create an appealing store atmosphere that drove customer engagement and increased sales conversions.
- Hired, trained and retained high quality team members.
- Managed team by providing leadership, direction and continued development opportunities.
Customer Sales Representative /Highbridge
Lamps Plus
2017.09 - 2023.12
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Education
Administrative Information - Administrative Assistance
COLLEGE /UNIVERSITY
NICARAGUA 11.2003
High School Diploma -
CRISTOBAL COLON
NICARAGUA 11.1999
Skills
- positive attitude
- communication
- teamwork
- self- management
- problem solving
- reliable
- leader
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist/Housekeeper
MCR Industries
2018.06 - Current
Customer Sales Representative /Highbridge
Lamps Plus
2017.09 - 2023.12
Store General Manager
Payless Shoe Source
2010.06 - 2024.03
Administrative Information - Administrative Assistance
COLLEGE /UNIVERSITY
High School Diploma -
CRISTOBAL COLON
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