Yadira Ellis
Jacksonville,FL
Summary
Results-driven professional seeking a dynamic company to leverage knowledge and experience, while fostering an environment for continuous growth. Diverse background in management, sales, accounting, and customer service, bringing a unique skill set to the table. Licensed insurance professional with extensive experience in the insurance industry, excelling in sales, accounting, and management roles. Fluent in Spanish, English, and Italian, possessing strong technical skills in Excel, MS Word, and PowerPoint. Highly efficient multitasker, consistently ensuring timely completion of all assignments. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Agency Development Associate
Topline Insurance
Jacksonville, FL
05.2022 - 04.2025
- Completed comprehensive sales management training program, gaining in-depth knowledge of sales strategies, techniques, and best practices
- Trained new hires on company products/services offerings as well as effective selling techniques for accelerated onboarding process
- Conducted sales meetings and team-building activities to foster a positive and collaborative work environment
- Collaborated with senior management to develop sales strategies, budgets, and forecasts for the upcoming fiscal year
- Utilized data analytics tools (e.g., Salesforce reports/dashboards) to identify trends/patterns that informed strategic decision-making processes
Customer Service Representative
Citizens Property Insurance
Jacksonville, FL
12.2021 - 05.2022
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
Insurance Sales Associate
Brightway Insurance
Jacksonville, FL
03.2018 - 11.2021
- Coordinate scheduling for multiple clients and coworkers through Outlook
- Developed personal sales report to track monthly sales and strategies in order to accomplish goals
- Build rapport and maintain relationships with clients
- Work with clients to ensure their satisfaction with the product while upholding consistency in sales
- Follow all compliance guidelines and procedures associated with insurance sales
- Maintained distinction as a top sales representative for the entire duration of employment
- Achieved a total sales of 400k dollars in less than a year
Receptionist/Accounting Clerk
Univista Insurance
Miami, FL
12.2016 - 07.2017
- Utilize strong analytical, organizational, and scheduling skills along with a background in insurance to complete tasks including, but not limited to:
- Managed complex commission schedule where different rates were utilized per location
- Processed agent bonus payments
- Promptly promoted from reception responsibilities to accounting
- All commissions were paid on time with no issues in rates throughout my tenure
- Created comprehensive training program to educate other agents in my areas of responsibility
Education
HS Diploma - undefined
Miami Dade College
01.2017
Skills
- Insurance Sales
- Supervising experience
- Time management
- Inside sales
- Teaching
- Office Management
- Bilingual
- Microsoft Excel
- Cold calling
- Customer service
- Sales
- Team Management
- Fast Learner
- Customer Service
- Telemarketing
- Excellent attention to details
Certification
Property & Casualty License
Timeline
Agency Development Associate
Topline Insurance
05.2022 - 04.2025
Customer Service Representative
Citizens Property Insurance
12.2021 - 05.2022
Insurance Sales Associate
Brightway Insurance
03.2018 - 11.2021
Receptionist/Accounting Clerk
Univista Insurance
12.2016 - 07.2017
HS Diploma - undefined
Miami Dade College