YADIRA FULGENCIO
Manassas,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and bringing in 3+ years of experience in providing exceptional services to every guest I meet in every job I've had.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waxing Specialist
European Wax Center
09.2023 - 05.2024
- Delivered exceptional customer service by providing professional and comfortable waxing services tailored to clients' individual needs
- Maintained a clean and hygienic environment, adhering to strict sanitation standards and ensuring a positive experience for clients
- Educated clients on pre- and post-wax care, contributing to a more comfortable and satisfying waxing experience
- Consistently met or exceeded sales targets through effective promotion of retail products and membership programs
- Developed strong client relationships through attentive communication, building trust and loyalty within the European Wax Center community
- Collaborated with team members to uphold a supportive and professional work environment, contributing to overall customer satisfaction
- Managed appointment schedules efficiently, ensuring optimal use of time and resources.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision. Received 12 five-star reviews on my Eyerate.
Sales Associate
Tummy Yum Yum
07.2021 - 08.2023
- Expertly processed POS transactions, demonstrating precision in handling significant amounts of money with meticulous attention to detail and accuracy
- Delivered outstanding customer support, ensuring customer satisfaction through effective communication and problem resolution
- Applied active listening skills to understand customer needs and provided tailored solutions, enhancing overall customer experience
- Utilized in-depth product knowledge to educate customers, promote upsells, and contribute to increased sales revenue
- Demonstrated proficiency in navigating and utilizing customer relationship management (CRM) software to efficiently manage and document interactions
- Consistently met or exceeded performance metrics, including response time, customer satisfaction scores, and resolution times
- Participated in ongoing training sessions to stay informed about product updates, industry trends, and customer service best practices
- Upheld company policies and standards, maintaining a high level of professionalism and integrity in all customer interactions.
Facilities Coordinator
VCU Athletics Department
08.2022 - 03.2023
- Coordinated and managed logistical aspects of athletic facilities, ensuring smooth operations for various sports events and activities
- Oversaw scheduling, setup, and breakdown of facilities, optimizing space utilization and adhering to safety regulations
- Collaborated with coaches, event organizers, and maintenance staff to facilitate seamless execution of athletic events and practices
- Implemented preventive maintenance schedules for sports equipment and facilities, ensuring longevity and functionality
- Acted as a point of contact for facility-related inquiries, addressing concerns promptly and providing excellent customer service
- Managed inventory of athletic equipment and supplies, initiating procurement processes when necessary to maintain adequate stock levels
- Conducted regular facility inspections, identifying and addressing maintenance issues promptly to uphold safety standards.
Education
Bachelor of Science: Criminal Justice -
Virginia Commonwealth University
05.2026
Skills
- Attention to Detail
- Teamwork and Collaboration
- Organizational Skills
- Discretion and Confidentiality
- Upselling
- Conflict resolution
- Customer Service
- Excellent People Skills
- Product Promotion
- Meeting Deadlines
- Listening Skills
- Inventory Control Procedures
Certification
Licensed Cosmetologist
Timeline
Waxing Specialist
European Wax Center
09.2023 - 05.2024
Facilities Coordinator
VCU Athletics Department
08.2022 - 03.2023
Sales Associate
Tummy Yum Yum
07.2021 - 08.2023
Bachelor of Science: Criminal Justice -
Virginia Commonwealth University
Similar Profiles
Angelina Trani-RobertsAngelina Trani-Roberts
Wax Specialist at European Wax CenterWax Specialist at European Wax Center
Altagracia HernandezAltagracia Hernandez
Wax Specialist at European Wax CenterWax Specialist at European Wax Center
Samantha MastersSamantha Masters
Manager at European wax centerManager at European wax center
Hailey DorantesHailey Dorantes
Guest Associate at European Wax CenterGuest Associate at European Wax Center
Amanie Bonchu StokesAmanie Bonchu Stokes
Behavior Therapist at BreakThru ServicesBehavior Therapist at BreakThru Services