Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yadira Galaviz

Day Operations Manager
Las Vegas,NV

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

23
23

Years of professional experience

Work History

Day Operations Manager

Mastercorp
10.2011 - 02.2024
  • Improved day-to-day operations efficiency by streamlining processes and implementing time-saving strategies.
  • Enhanced employee productivity through regular training sessions and performance evaluations.
  • Reduced operational costs by identifying areas of improvement and implementing cost-effective solutions.
  • Ensured a safe working environment for staff members by enforcing safety protocols and conducting regular inspections.
  • Maintained high levels of client satisfaction with prompt issue resolution, professional communication, and proactive problem-solving approaches.
  • Oversaw daily financial transactions such as budgeting, forecasting, and expense tracking to ensure fiscal responsibility within the department.
  • Monitored facility maintenance needs including equipment repairs or replacements to prevent downtime or safety hazards during daily operations.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Oversaw daily operational performance of [Area managers] team.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Built relationships with current customers to maintain goodwill and gain additional business.

Day Operations Manager

ISS Facility Services
Las Vegas, NV
12.2000 - 10.2011
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

James Monroe High School
North Hills, CA
06.1995

Skills

  • Scheduling Coordination
  • Employee Engagement
  • Customer Service
  • Team Leadership
  • Project Management
  • Inventory Control
  • Budget Management
  • Multitasking
  • Continuous Learning
  • Customer Service Management
  • Hiring and Onboarding
  • Operations Management
  • Desktops, Laptops, and Mobile Devices

Languages

Spanish
Native or Bilingual

Timeline

Day Operations Manager

Mastercorp
10.2011 - 02.2024

Day Operations Manager

ISS Facility Services
12.2000 - 10.2011

High School Diploma -

James Monroe High School

Similar Profiles

CREATE PROFILE
Yadira GalavizDay Operations Manager