Yadira Garcia
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Health Net, Centene
06.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Completed accurate and timely data entry.
- Improved data accuracy by meticulously entering and updating patient information into electronic health records.
- Ensured compliance with HIPAA regulations through careful handling of confidential patient data during the entry process.
Registered Behavior Technician
ACES
12.2021 - 01.2022
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Education
Bachelor of Science - Human Services
California State University, Fullerton
Fullerton, CA05.2022
Skills
- Customer Service
- Appointment Scheduling
- Client Relations
- Critical Thinking
- Data Entry
- HIPAA Compliance
- Team Collaboration
- Cultural Humility
- Documentation
- Research
Timeline
Customer Service Representative
Health Net, Centene
06.2023 - 05.2024
Registered Behavior Technician
ACES
12.2021 - 01.2022
Bachelor of Science - Human Services
California State University, Fullerton
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