Yadira Garcia
Richmond,CA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction, with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Closing Store Team Leader
Target
Berkeley, CA
12.2022 - 03.2024
- Directed daily operations and supervised a team of 10 associates in a retail store environment.
- Provided customer service by resolving customer inquiries and complaints in a professional manner.
- Routinely evaluated stockroom organization and made adjustments as needed.
- Protected store inventory and company assets with sound security and loss prevention strategies.
- Closed all cash registers by collecting money bags.
- Lead team members when breaking down the truck and restocking the floor.
- Closed entire store by walking to ensure no guest are left, lock all doors and set up alarm system.
Guest Service Team Leader
Target
Albany, CA
06.2022 - 12.2022
- Coordinated daily activities of guest service team members to ensure efficient operations.
- Monitored staff performance, identified training needs and implemented corrective action when necessary.
- Resolved customer complaints in a professional manner while maintaining the highest level of service.
- Developed strategies to increase customer satisfaction ratings and enhance overall guest experience.
- Created reports summarizing key metrics such as customer satisfaction scores, occupancy rates and revenue figures.
- Trained new hires on company policies, procedures, systems and software applications used in their roles.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Cashier
Target
Albany, CA
08.2021 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
Waitress
Sal's Family Kitchen
Martinez, CA
09.2013 - 11.2019
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in seating guests at tables or booths.
- Maintained a clean work station by restocking supplies, wiping down counters.
Waitress
Sizzler Restaurant
Pinole, CA
04.2017 - 06.2018
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Leadership Public Schools
Richmond, CA06-2012
Some College (No Degree) - Chicano and Latin Studies
Sonoma State University
Rohnert Park, CASkills
- Employee engagement
- Strong leadership
- Store operations
- Returns and exchanges
- Stock replenishment
- Manage inventory
- Customer relations management
- Order Fulfillment
- Operate cash registers
- Complaint Handling
- Multitasking
Certification
- CPR
Languages
Spanish
Professional
Timeline
Closing Store Team Leader
Target
12.2022 - 03.2024
Guest Service Team Leader
Target
06.2022 - 12.2022
Cashier
Target
08.2021 - 06.2022
Waitress
Sizzler Restaurant
04.2017 - 06.2018
Waitress
Sal's Family Kitchen
09.2013 - 11.2019
High School Diploma -
Leadership Public Schools
Some College (No Degree) - Chicano and Latin Studies
Sonoma State University