Yadira Gomez
Operations Manager
Sacramento,CA
Summary
Professional experience in Financial Asset Management, Budgeting, Auditing, Performance Metrics, Creating Training Templates, Quality Management, Public Health and an education in Business Administration. Ability to communicate complex information to technical and non-technical audiences. Seeking Managerial positions that will utilize a wider variety of my skills, as well as my education. Helping improve working environments for staff at all corporate levels. Looking to expand and progress from my education for the betterment of the business industry.
Overview
18
18
years of professional experience
Work History
Operations Manager
San Sebastian Automatics
09.2024 - Current
- Supervise staff and kept employees compliant with company policies and procedures.
- Promoted employees for their responsibilities, leading to improved performance outcomes.
- Conducted performance reviews, identifying areas for improvement and developing action plans to address them.
- Conduct hiring interviews with approval of the owner.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Networking with business owners leading to opening new relationships with external vendors and suppliers.
- Marketing and advertising strategies with business owner.
- Evaluate properties on-site and developed quotes and time lines for work orders and client requests.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed data trends to identify potential innovative opportunities to stay ahead of competition.
Preceptor
Dignity Health
11.2020 - 08.2024
- Medical Office Lead: Train, educate, and orient back office staff.
- Create and update training templates and Training Guides. Provide guidance and feedback to help improve performance.
- Maintain updated department logs and OSHA compliance, Quality Control and sterility.
- Coordinate with Clinical Educators to uphold and maintain standards of practice and policies for patient safety.
- Prioritize and Delegate Tasks and report on metrics..
- Manage staff schedules: lunches and breaks and coverage.
- Take inventory. Order office and medical supplies.
- Report work orders for building malfunctions
- De-escalating patient and staff complaints.
- Participating in meetings and huddles concerning production goals, and execute project plans.
- Budget departmental cost savings
- Medical Assistant duties as required within scope of practice.
Medical Assistant/Scribe
Advanced Pain Care
01.2018 - 10.2019
- Medical Assistant and Recovery Room: Room patients, take vitals, perform Urinalysis, and blood draws.
- Assist with procedures: pump refills, joint injections and TPI.
- Conduct depression screenings, and opioid risk assessments.
- Chart preparation.
- Monitor patient vitals after a procedure in recovery room.
- Arouse patient from a sedated state.
- Provide liquids by mouth and fluids by IV and oxygen if needed.
- Sanitize, and prep the room and gurney for the next patient.
- Reception: check patients in/out and complete transactions.
- Take and make calls regarding patient care concerns.
- Audit log of opioid and controlled substances prescribed.
- Audit accounts for correct coding and billing.
- Participate in meetings for production goals, and execute project plans.
- Request and import medical records to patient charts in EMR.
- Scribe a detailed report and treatment plan.
- Submit orders: referrals, injections, imaging, DME, medications.
Office Manager
NMCI Medical Clinic
11.2015 - 01.2018
- Manage, and travel between, two clinics. Open and close offices.
- Conduct conflict resolution. Participate in meetings concerning clinic performance. Make employee schedules.
- Adhere to company policy and conduct employee performance evaluations, delegate tasks and report on metrics.
- Conduct hiring evaluations. Train new staff and Create training templates.
- Manage EMR initiative project.
- Take inventory. Order office and medical supplies.
- Answer phones, follow up on messages, conduct reminder calls and schedule appointments. Fill in-house meds for dispensing.
- Work on patient referrals. Verify insurance and collect payments.
- Update patient consent forms, contracts and authorization forms.
- Correspond with insurance adjusters and lawyers.
- Billing and Coding.
- Obtain and Import patient information into corresponding charts.
- Medical Assistant duties: Room patients, take vitals, perform therapies, procedures and testing within scope of practice.
- Interpret for providers as needed.
Lead Medical Assistant
MDVantage
04.2015 - 11.2015
- Contact physician offices to obtain medical records and information on patients concerning recent visits.
- Log opioid medications prescribed at visits.
- Identify new potential patients for the organization and necessary peer to peer discussions.
- Fax release forms and HIPPA Privacy Rules to physician offices.
- Correlate with insurance adjusters to obtain patient records.
- Create and schedule calendar concerning meetings for production goals, plan and execute project plans.
- Generate medication tables calculating cost savings and expenses of medications per life expectancy.
- Audit accounts for correct coding and billing.
- Take inventory. Order office and medical supplies.
- Utilize MS excel, outlook, word to communicate, organize information and calendars, and create templates.
- Compare company expenses to bank statements.
Quality Assurance Manager
Advanced Call Center Technology
07.2011 - 10.2013
- Account, asset and risk management.
- Provide customer service in Spanish and English.
- Assist with any questions or issues regarding accounts.
- Data Entry.
- Perform fund transfers, and dispute fraudulent transactions.
- Send notifications to proper departments for account updates, check issuance, and hardship approvals.
- Create and schedule calendar for participating in meetings for production goals, and execute project plans.
- Train classes of new agents, monitor, train, and reinforce proper procedures and etiquette to current agents.
- Utilize MS excel, outlook, and word to communicate, organize information and calendars, and create templates.
Shift Lead
Arco
10.2007 - 12.2010
- Take inventory. Order supplies.
- Calculate profits after expenses such as merchandise purchase, payroll, and overhead costs.
- Audit revenue reports.
- Audit and log monthly monetary reports.
- Order or discontinue products based on cost and customer demand.
- Make employee schedules.
- Provide customer service support, perform transactions.
- Receive, stock, sort products.
- Train new employees as needed.
- Perform monetary transactions.
Education
Master's in Business Administration - healthcare management
American InterContinental University
Sacramento, CA08.2015
Bachelor's in Business Administration - Healthcare Management
American InterContinental University
Sacramento, CA09.2014
Medical assistant certificate - Medical Assisting
Center for employment training
Sacramento, CA09.2008
High School Diploma -
Horizon Charter School
Sacramento01-2008
Skills
- Operations Management
- Safety Measures
- Quality Assurance Coordination
- Office management
- Task delegation
- Teaching strategies
- Asset Management
- Budget compliance
Languages
Spanish
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Operations Manager
San Sebastian Automatics
09.2024 - Current
Preceptor
Dignity Health
11.2020 - 08.2024
Medical Assistant/Scribe
Advanced Pain Care
01.2018 - 10.2019
Office Manager
NMCI Medical Clinic
11.2015 - 01.2018
Lead Medical Assistant
MDVantage
04.2015 - 11.2015
Quality Assurance Manager
Advanced Call Center Technology
07.2011 - 10.2013
Shift Lead
Arco
10.2007 - 12.2010
Bachelor's in Business Administration - Healthcare Management
American InterContinental University
Medical assistant certificate - Medical Assisting
Center for employment training
Master's in Business Administration - healthcare management
American InterContinental University
High School Diploma -
Horizon Charter School
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