Yadira Gonzalez
Queens,NY
Summary
Enthusiastic professional communicates positively with physicians, office staff and patients. Hard worker willing to go extra mile to complete tasks. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Ketan D Vora DO PC
Woodside, NY
03.2023 - Current
- The office takes care of No-Fault and Workers' Compensation cases.
- Answered incoming calls, responding to inquiries from patients, other medical offices, and law firms.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Collaborated with insurance companies to verify coverage for surgical procedures.
- Arranged and scheduled post-operative visits during appropriate timeframe after surgery.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scanned documents as needed to ensure accurate record keeping.
- Maintained records of all mail received and sent out.
- Assisted in ordering, receiving, and storing office supplies when necessary.
- Scheduled telephoned depositions for corresponding providers.
- Preparing patient documentation, such as medical records and MRI results, for provider depositions.
- Daily communicating with lawyers to get patients' accidents and insurance information.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
Receptionist
AUC Physical Therapy
Hempstead, NY
03.2022 - 11.2022
- Greeted patients, confirmed appointments and collected patient information.
- Verified insurance coverage and copayments for treatments.
- Scheduled patients' appointments and made reminder calls prior to their visits.
- Answered incoming phone calls in a professional manner and provided accurate information about services offered by the clinic.
- Maintained an organized filing system of all patient records, forms, documents and other related paperwork.
- Responded to emails promptly and accurately while adhering to HIPAA regulations regarding privacy laws.
- Managed front desk operations by maintaining a neat reception area and ensuring proper use of office equipment.
- Performed clerical duties such as typing letters, faxing documents, photocopying materials and filing documents.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Completed relevant insurance and other claim forms.
- Interviewed patients to complete case histories and intake forms.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
Supermarket Cashier
Ideal Supermarket
Queens, NY
11.2019 - 03.2022
- Processed customer payments by cash, check, credit cards and gift cards accurately.
- Operated the cash register efficiently to ensure accurate tracking of all transactions.
- Assisted customers with locating items in the store and provided product information when necessary.
- Checked expiration dates on products and ensured that only fresh goods were sold.
- Adhered to safety protocols such as bagging groceries properly to prevent breakage or damage.
- Ensured shelves were stocked with merchandise throughout the day and assisted with restocking activities as needed.
- Maintained a clean work area, including wiping down counters and cleaning spills immediately.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change available throughout shift.
- Resolved customer complaints in a timely manner while following company policies regarding returns, exchanges, refunds.
- Verified age requirements for purchase of restricted items such as alcohol or cigarettes.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier
Pollo Campero
Queens, NY
08.2018 - 11.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding taking clients' food orders, product information, and order placement.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation and customer services.
Education
High School Diploma -
Hillcrest High School
Queens, NY06-2018
Skills
- Medical office administration
- Customer assistance and interaction
- Insurance Verification
- Records Management
- Appointment Scheduling
- Patient Registration
- Front Desk Operations
- Insurance Claims
- Billing support
- Mail Management
- File Organization
- Cash Handling
- Administrative Skills
- Problem-solving skills
- Multi-Line Telephone Systems
- Live interpretations
- Fluent in Spanish and English
Timeline
Medical Receptionist
Ketan D Vora DO PC
03.2023 - Current
Receptionist
AUC Physical Therapy
03.2022 - 11.2022
Supermarket Cashier
Ideal Supermarket
11.2019 - 03.2022
Cashier
Pollo Campero
08.2018 - 11.2019
High School Diploma -
Hillcrest High School
Similar Profiles
David Jesus Perez OlivaresDavid Jesus Perez Olivares
TECHNICAL COMMERCIAL at KETAN EUROPA S.L.TECHNICAL COMMERCIAL at KETAN EUROPA S.L.
Amrin FatakAmrin Fatak
HR Executive at Ketan Realities & CoHR Executive at Ketan Realities & Co
Chirag MnagukiyaChirag Mnagukiya
Computer Services Manager at Ketan MangukiyaComputer Services Manager at Ketan Mangukiya