YADIRA GONZALEZ
Ontario,CA
Summary
Dynamic Senior Billing Coordinator at Motive Energy, LLC, with expert billing knowledge and strong analytical skills. Proven track record in enhancing billing efficiency and resolving discrepancies, ensuring 100% accuracy in invoice management. Bilingual communicator dedicated to exceptional customer service and process improvement, driving client satisfaction and operational success.
Overview
9
9
years of professional experience
Work History
Senior Billing Coordinator
Motive Energy, LLC
Anaheim, CA
04.2023 - Current
- Coordinated invoice generation and distribution to clients.
- Collaborated with accounting team to ensure payment accuracy.
- Assisted in training new staff on billing procedures.
- Developed process improvements for billing efficiency.
- Resolved client inquiries regarding billing discrepancies promptly.
- Maintained accurate records of customer accounts and payment histories.
- Analyzed customer accounts to identify any past due amounts or outstanding balances.
- Resolved customer inquiries related to billing issues or discrepancies.
- Provided administrative support by preparing correspondence, filing documents, maintaining databases.
- Managed accounts receivable ledgers ensuring timely payments from customers.
- Coordinated with internal departments on customer disputes regarding billing errors or discrepancies.
- Processed credit card payments using appropriate payment processing systems.
- Generated weekly and monthly invoices and statements for customers in a timely manner.
- Verified accuracy of invoice data including quantity, unit price, discounts, taxes.
- Collaborated with external auditors to provide requested information as part of annual audit process.
Service Coordinator
Motive Energy, LLC
Anaheim, CA
12.2022 - 04.2023
- Managed communication between clients and service teams to resolve issues effectively.
- Implemented service tracking systems to monitor job progress and customer satisfaction.
- Assisted in creating reports on service performance for management review sessions.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Provided customer service to ensure client satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided timely feedback to management on service failures and customer concerns.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
Lead Optician
Americas Best Contacts And Eyeclasses
Chino, USA
08.2021 - 12.2022
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Trained and mentored 4 new eyewear specialists and continued education to keep up with current technologies.
Data Entry Operator
Hoya International Corporation
El Monte, USA
10.2017 - 08.2021
- Copied virtual files or databases to secondary location for preservation in case of equipment failure or catastrophe.
- Conducted quality checks to verify accuracy, integrity and completeness after entry.
- Transcribed phone messages and managed email communications for staff members.
- Developed efficient filing system to accelerate paperwork processing.
- Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
Drive-Thru Cashier
Jack in the Box
Azusa, USA
07.2016 - 10.2017
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Took orders, prepared foods and processed payments in full-service establishment.
Education
Associate of Science - Business Administration
Rio Hondo College
Whittier, CASkills
- Microsoft Office 365
- Bilingual (Spanish and English)
- Payment processing
- Invoice management
- Customer service
- Attention to detail
- Effective communication
- Strong analytical mind
- Expert billing knowledge
- Problem-solving
- Month-end closing procedures
- Billing accuracy verification
Accomplishments
- Employee of the 3rd Quarter 2024 at Motive Energy, LLC
- Employee of the Year 2024 at Motive Energy, LLC
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Senior Billing Coordinator
Motive Energy, LLC
04.2023 - Current
Service Coordinator
Motive Energy, LLC
12.2022 - 04.2023
Lead Optician
Americas Best Contacts And Eyeclasses
08.2021 - 12.2022
Data Entry Operator
Hoya International Corporation
10.2017 - 08.2021
Drive-Thru Cashier
Jack in the Box
07.2016 - 10.2017
Associate of Science - Business Administration
Rio Hondo College