Yadira Gonzalez
Longview
Summary
Customer Support Specialist with a focus on enhancing customer satisfaction and driving process improvements. Proven ability to resolve issues efficiently, ensuring positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
NCIC
Longview
01.2023 - Current
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Maintained a positive attitude while handling challenging customer interactions professionally.
- Followed up with customers post-resolution to confirm their satisfaction and reinforce positive relationships.
- Collaborated with team members to streamline support processes, resulting in increased customer satisfaction.
- Escalated complex issues to appropriate departments for further resolution assistance.
Operator
NCIC
Longview
09.2022 - 01.2023
- Resolved customer complaints promptly, maintaining high standards of service to foster loyalty.
- Answered customer inquiries, delivering accurate information on products and services to support informed decisions.
- Assisted customers with product inquiries and resolved service-related issues to enhance satisfaction.
- Handled multiple phone calls while ensuring quality service delivery.
- Educated customers on company policies and procedures effectively.
Education
Associate of Science -
Kilgore College
Kilgore, TX05-2023
High School Diploma -
Longview High School
Longview, TXSkills
- Ticket management
- Call center experience
- Troubleshooting
- Issue escalation
- Quality assurance
- Payment processing
- Team collaboration
- Time management
- Problem-solving
- Email communication
- Reliability
Languages
Spanish
Native/ Bilingual
Timeline
Customer Support Specialist
NCIC
01.2023 - Current
Operator
NCIC
09.2022 - 01.2023
Associate of Science -
Kilgore College
High School Diploma -
Longview High School