Yadira Herrera

Work History

The Regan Group Fulfillment Center

Los Angeles, CA

01.2022 - Current

Investigated daily variances and corrected errors to resolve discrepancies.
Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Reviewed figures, postings and documents for correct entry, completeness and accuracy.
Maintained clean and organized files by keeping accounts payable records up-to-date.
Maintained accurate and complete documentation to facilitate accounting and filing functions.

The Regan Group Fulfillment Center

Los Angeles, CA

09.2021 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Processed customer adjustments to maintain financial accounts.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Offered advice and assistance to customers, paying attention to special needs or wants.
Entered orders into 3PL Central computer database system.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Sought ways to improve processes and services provided.
Investigated and resolved accounting, service and delivery concerns.
Cross-trained and backed up other customer service managers.
Responded proactively and positively to rapid change.

Chipotle Grill

Carson, CA

04.2018 - 06.2019

Took orders, prepared meals and collected payments.
Provided excellent customer service by greeting customers and meeting quality expectations.
Assisted other team members to achieve goals.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Reduced customer wait times by quickly operating customer window and sales register.
Performed shift change tasks each day to keep store neat and running smoothly.
Delivered complete food orders, including condiments and extras to guests and confirmed customer satisfaction with completed order.
Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Collaborated with team members to complete orders.
Worked well with teammates and accepted coaching from management team.