Hi, I’m
Yadira Hung
Kissimmee,FL
Summary
At Kendall Drive Animal Hospital, I excelled in a front desk receptionist role, enhancing guest satisfaction and office efficiency through expert scheduling and customer service. My keen attention to detail and strong problem-solving skills led to a streamlined check-in process and improved guest retention, showcasing my ability to thrive in fast-paced environments.
Overview
1
year of professional experience
Work History
Kendall Drive Animal Hospital
Front Desk Receptionist
10.2023 - 02.2025
Job overview
- Welcomed guests at front desk, ensuring efficient check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Streamlined check-in processes, reducing wait times for guests.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected Type payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
IPU Cuqui BoschCuba
High School Diploma
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Scheduling appointments
- Office organization
- Oral and writing communication
- Hospitality services
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Receptionist
Kendall Drive Animal Hospital
10.2023 - 02.2025
IPU Cuqui Bosch
High School Diploma
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